Project Manager Management

Don Poland, PMP

**** ****** **** *****

Marietta, GA 30067

Cell: 678-***-****

Email: *********@***.***

Linked In Profile: www.linkedin.com/in/don-poland-pmp-b3a7852

Professional Profile

Experienced Certified PMP Professional with demonstrated success in delivering software application projects on-time, within budget, and exceeding customer expectations.

Expert user of scheduling tools and MS Office suite to productively manage project related activities

Effectively manage multiple complex projects, from project inception through implementation, in a cross-functional matrix environment, delivering within established budget and schedule

Extensive product expertise in ERP processes including Accounting, Accounts Receivables, Account Payables, Services, Inventory Management, Job Costing, Time Tracking and Payroll

Strong listening skills to determine that what a client is saying is actually what they mean and relate this back to the product/software functionality

Able to make critical decisions regarding changes in scope to meet client’s needs and implement within allotted time frames to meet or exceed client expectations

Focus on the client’s needs to transform complex business requirements into creative and usable solutions

Use extensive knowledge and experience in all phases of the SDLC (Waterfall and Agile) to drive application team work and quality in delivered solutions by applying & coaching coding practices, testing techniques, and project management practices

Types of Projects: Project Management Processes & Tools, SDLC Processes (Waterfall and Agile), Web / Mobile / Software / Product Development, Process Improvement

Industries: Specialty Contractors, Government, Transportation, Merchant Services, Banking, Investments, Telecommunication, Health Care, Construction

Applications: MS Project, atTask/Workfront, Niku/Clarity, ERP Systems, Mobile (Android / iOS), SharePoint, Visual Basic, MS Access, MS Excel

Education & Certifications

BS Mathematics, magna cum laude University of Sioux Falls

Project Management Professional (PMP) April 2000 – Present

Masters Certificate in IT Project Management, George Washington University June 2000

Career Experience

Valens Software, Norcross, GA March 2008 – April 2016

Director of Customer Experience (ProfitZoom) March 2015 – April 2016

Managed Customer Support organization, providing leadership and product expertise to clients and internal implementations team to successfully implement and operate ProfitZoom in their organizations.

Managed direct reports, matrix managed staff and contractors to provide customer data fixes and customizations.

Executed hire and fire decisions and provided direct mentoring, coaching and input to performance evaluations.

Developed and Implemented best practices and reports to show progress of the organization, including executive presentations to potential customers and investors.

Delivered product presentations and answered functionality questions to executives of prospective clients in the pre-sales process.

Senior Project Manager (ProfitZoom) March 2008 – February 2015

Coordinated the development processes for product release cycles (including mobile Android/iPhone and server application) using Agile methods, including triage of defect fixes, successful Quality Assurance testing before release, and the actual upgrade of the client’s system, using atTask/Workfont and MS Project.

Implemented ProfitZoom customers and organized implementation processes to ensure successful client understanding of product features and successful implementation managing the available billable hours.

Managed the initial and current development of ProfitZoom, including the Business Analysis of its preceding product for requirements definition, screen design, technical design, testing, resource assignments, and progress tracking and reporting.

Managed multiple client projects, ensuring a clear understanding of client's business needs and a smooth transition to the development staff, tracking deliverables and ensuring successful delivery.

Analyzed customer requirements to produce statements of work, estimates and initial timelines for customer proposals on projects ranging from $50,000 - $2 million.

Independent Consultant, Marietta, GA August 2005 – March 2008

Project Manager (CDC) August 2007 – March 2008

Matrix managed a team of 6 – 10 individuals, including CDC personal, outside vendors and other contractors, to identify, design and build services and applications for Public Health Interoperability relating to Vocabulary and Ontology Services.

Consulted on Project Management methodologies and practices to produce consistent and standard delivery of project across the Division of Informatics Shared Services.

Project Manager (Georgia Department of Transportation) June 2006 – July 2007

Managed various web-based software development projects with cross-functional teams comprised of 8 – 15 team members, including DOT employees, other contractors and vendors.

Led major project to redesign the Accident Reporting process for the Georgia DOT, to migrate off a mainframe solution with extensive manual processes to an automated solution providing electronic data transfer of accident reports from law enforcement agencies.

Presented cost benefit and project plan to the Georgia DOT Commissioner, DOT executives and related agency executives.

Consulted on Project Management methodologies and practices to produce consistent and standard delivery of project management and reporting processes across the enterprise

Managed the Application Development Life Cycle processes, procedures and deliverable templates for the department, ensuring current documentation is accurate and improvements are made where necessary.

Project Manager (First Data) August 2005 – May 2006

Provided project management for large complex infrastructure and software projects to integrate systems as a result of the merger of two companies, utilizing analytical leadership and meeting facilitation skills.

Leveraged project management expertise and software development experience to redesign and rewrite internal project tracking tool using Visual Basic and MS Access, increasing the stability of the tool by over 300%.

Wrote new MS Access application to streamline the screens to match project management process and capture and report all data relevant to track schedules and costs.

Hangin' with Style Inc., Readington, NJ Owner June 2003 – July 2005

Started and managed a wallpaper hanging and painting company during a slow period in the IT industry.

Adapted project management skills to build successful business with first year’s revenues over $70,000.

Employed four painters, providing payroll and employee health benefits.

Utilized technology to develop custom applications on the Pocket PC platform to deliver cost estimates and manage customer data.

Project Assistants, Wilmington, DE Project Management Consultant February 2003 – May 2003

Brought in to manage and mitigate troubled customer relationship by delivering immediate results and laying out vision for how to resolve their long-term needs.

Gathered and implemented client requirements for the configuration of MS Project 2002 Server enterprise solutions, utilizing graphical indicators to display calculated variances in Project Center and using the OLAP cube technology for customized analysis.

Chubb & Son, Warren, NJ Project Management Consultant February 2002 – February 2003

Provided leadership in the development and implementation of Project Management and MS Project best practices within a 150 person software development organization.

Streamlined project schedule for a major rewrite of a legacy system to a web based application, enabling project to complete on-time and within budget, while monitoring the project plan, budget, scope, change, risks and issues.

EDS, Bedminster NJ Project Management Consultant November 1996 – January 2002

Led the development and institutionalization of an Enterprise-Wide Program Management Office to deploy Project Management and Systems Development methods, tools and standard deliverables for a $7 billion/10 year contract.

Implemented Project Office organizations in various customer industries to support the planning and control of client projects using structured and standardized processes and tools, including the design and integration of processes for project initiation, tracking, change control, risk management and earned value into organizations current processes.

PRC Inc., Reston, VA Senior Systems Analyst May 1994 – September 1996

Actively managed consulting services of $10 million annual revenue providing network infrastructure solutions to Government Agencies on a Federal Government contract in an open-systems environment

Developed and implemented a shared MS Access application over the internal network for managing the entire life cycle of consulting services task orders, maintaining level staffing requirements while annual revenues rose over 300 percent.

EDS, Mahwah, NJ & Herndon, VA Advanced Systems Engineer September 1986 – May 1994

Led multiple development and enhancement projects, actively participating in translating requirements to functional and technical specifications, designing, coding, testing, quality assurance (QA), user acceptance and implementation of systems in a Mainframe COBOL and VSAM environment.

Interfaced with client senior management to define and initiate IT solutions in support of business strategies, while interacting with the technical staff to assure business requirements were met in project technical specifications and throughout project delivery.

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