Summary:

Insightful, result driven IT professional with extensive knowledge of web technologies, site content management and web security on ISO27k:2013 ISMS frame work. Excellent communication and interpersonal skills. Hands on experience on Project management, Improvising process and documentations for the team, Handling Stakeholders and deliverables with end to end support and implementation. Leading/ Mentoring Team, Improvising process by bringing strategic changes, Good problem solving and decision making skills help building team.

Skills possessed:

Technical: Weblogic, Tomcat, IIS, Apache, load balancer, Monitoring tools, ilog, connect: direct

Non-Technical: Project delivery, Planning/executing, automation through excel, alert systems on IT monitoring framework, ITIL practitioner, Prince2 Practitioner, ISO 27k ISMS lead implementer, KPI dash board quality expert, documentation, SLA, OLA, CSLA, BCP planning.

Experience:

Societe Generale Global Corporate and Investment Banking – Bangalore

Current Position: Sr Technology Lead ( 7B) Duration: 23rd Jan 2012 till Date

Current Role & Responsibilities:

Responsible for management of technology projects within Project Management Practice. This helps handling project closely with the Corporate Banking business for IT middleware infrastructure support L1, L2 ( EUR\Paris) L1,L2 & L3 (End2End support Asia\Hongkong & BLR)

Ensures that the project is completed within the approved time frame and budget.

Auditing on Authentication and access privileges maintaining AD group policy as per Organization standards and

Reinforces the importance of being customer focused, encourages a culture which

Values both internal and external project customers, monitors and acts on feedback

From customers. Focuses on delivering solutions that meet the needs of customers.

Creating KPI for the team and improvise the team skills based on the team expertise in the domain. Also provide them in house coaching when required for troubleshooting live issues pertaining to technology and process.

Looking after Middleware Team for supporting Middleware products (RedHat Linux, windows 2003/NT/2008, Apache, Tomcat, weblogic, Tibco, ConnectDirect, IIS, Gigaspace, PeopleSoft) for corporate Investment Banking Sector of Organization.

Handling Escalations and taking Trainings for the team on Technology and also helping team implement ITIL frame work and follow and improvise process and Policies to meet the Audit compliance level.

Conducting Meetings with Team on Daily activities, Handling Stakeholders projects

For their deliverables, working close with Other Infrastructure Teams to support the day to day business.

Working to improvise the delivery time to end user with other infrastructure time following Lean methodology to cut the unwanted process and streamline easy process for end user which is also in line with organization policies.

Dealing closely with recruitments for the team and approvals related to salary with PMO group.

Working closely for BCP for emergency and creating plans for backup in terms of resource handling and requirement for BCP in terms tools requirements required to support the business needs.

Handling Billing & costing for IT solutions which are internally charged to the stakeholders for the IT services provided to them. As the internal billing are essentials for maintaining enterprise licence for Linux, windows, weblogic, Sharepoint and few of them are banking products.

Project: Implementing ISO 27k certification for software and middleware product and currently handling internal audit part of vulnerability threat for banking application and client’s data.

Key Achievements:

Demonstrated end to end delivery accountability experience

Responsible for delivering projects at a Tier 3 architectural complexity level.

Upgraded technology from Linux, Apache to weblogic, tomcat, Jboss admin level, Gigaspace, Tibco, Connect:Direct, connect: Express, Cisco Load balancer, iLog –IBM,

RealSoft Inc. – ING Vysya Bank US (Project)

Designation: Senior System Engineer Duration: 5th April 2011 – Jan 2012

Key Achievements:

Looking after web sites and application for ING bank Intranet and Internet for Global users.

Implementing new applications on weblogic, Tomcat, apache, IIS, JBoss

Participating in deployment releases, Project work including websites and web application, installing 3rd party software, SSL renewals.

Monsanto Holdings Pvt.Ltd

Designation: Web Administrator Duration: July 16th 2007 – 18th Feb 2011

Key Achievements:

Reduced unplanned outages and maintained 99% of availability of web sites and web applications by identifying issues and resolving it during first time monitoring provided strategic solutions for implementing redundant systems and clustering for high availability

Contributed extensively for weblogic and tomcat deployments for internal partners that allowed them to release their code for production servers, was rewarded with Monsanto Rapid Reach Award for the effort

Was involved in writing several SOP, technical documents and documented system vulnerabilities for company’s internal Technical reference repositories with projecting problem report.

Developed scripts to reduce planned outages on tomcat servers by 20%. Trained and on boarded team members successfully on web technology in the company. Achieved highest percentage of customer satisfaction rate throughout the tenure

Project: Implemented One of the major Project for India "Mobile Application Service" -(Weblogic, Tomcat, apache, IIS, Cisco Load balancing, RedHat Linux)

Achievements: Got RRA (Rapid Recognition Award) in Jan 2009 for extensive contribution towards release of new tomcat code.

Aress Software and Education Technologies Pvt. Ltd., STPI

Designation: Project Lead/web admin Duration: From Jan - 2004 to Feb 2007

Promoted to project Lead to handle US and UK based web hosting projects. Played a Key Role in building team of five members and outlining guidelines to follow Service level Agreements. Worked on the tools such as Nagios to proactively monitor websites and maintain the uptime.

Key Achievements:

Implemented customer support procedure on ticketing system for the team. Defined the procedures for customer handling and established customer query resolution via telephone, emails and online chat systems.

Prepared team matrix and daily report to identify potential development areas for better customer service.

Identified malicious activities across the web servers and resolved performance issues and suggested solutions for hardening of the server to avoid vulnerabilities

Technical

Non-Technical

RedHat Linux E3 Certified in 2005

ITIL Foundation Certified in 2011

Weblogic 10 Training completed in 2010

Puppet Training completed 2016

Lean Six Sigma Yellow Belt Internal Certificate Completed

PMP Training Completed 2014

ISO 27K:2013 ISMS Lead Implementer Certified 2014

Prince2- Practitioner Certified 2015

EDUCATION

Dec 2009 – July 2012- MBA (IT) ISBM, Mumbai University, Maharashtra, India

May 1986 - Jun 1997 Schooling –SSC - St Francis high school Nasik, India

May 1999 – Oct 2000 12th - HSC BYK College of commerce Nasik, India

Jan 2002 - Jan 2004 - Diploma - NIIT Education Center Nasik, India

Strengths:

Strong Communication and interpersonal Skills & Good Team player and Fast Learner.

Good Technical trainer and a mentor for freshers.

Setting up OLA, SLA for Team & creating KPI’s dashboard highlighting strengths and weakness of the team and work accordingly to achieve Project milestones.

Innovative and Presentable.

Personal Profile

Nationality: Indian

Date of Birth: 26th July 1978

Marital Status: Married

Hobbies: Cricket, Travelling beautiful places in India, Musician (Tabla and keyboard)

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