Customer Service Manager

Ashley Guerriero

**************@*****.*** • 408-***-****

**** ****** ***, ***** *********, California 91601 SUMMARY

Enthusiastic, results driven professional. Ability to connect and interact with individuals for above-and-beyond customer service that leads to high client retention. Creative thinker and writer with an exceptional ability to communicate. Self-motivated team player who can also work independently.

PROFESSIONAL EXPERIENCE

POP PHYSIQUE October 2015-Present

A leading ballet barre based workout studio

Front Desk

• Opens and closes studio

• Seamlessly manages all client concerns and escalates those that are necessary

• Ensures all clients are checked in for class and properly prepared

• Manages cash and credit transactions for all purchases made during each shift

• Takes daily inventory of all products sold

5 PLUS 6 PRODUCTIONS February 2016-Present

Independent film and radio production company

Executive Assistant

Responsible for assisting head of production and creative chair

• Reads and evaluates scripts for possible production

• Provides detailed notes on scripts slated for production

• Supplies production breakdown on budget for all working projects

• Coordinates all production responsibilities, including talent acquisition

• Creates call sheets for days filming and recording

• Point person for all initial contact

BURBERRY November 2012-Present

One of the world’s leading luxury fashion brands

Digital Advisor

Responsible for all digital media training in the location while maintaining sales goals and client base.

• Trains associates on all digital media and proper use with clients

• Updates and maintains all store-owned iPads in order to be most effective with clientele

• Edits communications from store to community

• Answers heavy phones while transferring them to the appropriate associate or manager

• Works with customer service to ensure clients coming in store are assisted properly Ashley Guerriero Page 2

SCREENCRAFT December 2014-May 2015

Boutique script consulting agency, specializing in genre specific competitions Coverage Specialist

Responsible for providing coverage for scripts submitted to various competitions

• Read and analyzed spec scripts for industry competitions

• Assisted in narrowing scripts down for prestigious fellowship

• Provided detailed coverage and notes regarding the scoring rubric in order to assist the writer in polishing their script

SPEC SCOUT August 2012-November 2014

Combines a script coverage library with a scoring system to highlight the best screenplays circulating Hollywood

Coverage Writer

Responsible for providing comprehensive spec script coverage to writers

• Read and analyzed spec scripts based on an intense scoring rubric

• Provided detailed coverage, log lines, and notes for improvement SOIL HEALTH, US August 2012-November 2014

An organic fertilizer company promoting sustainable environmental practices Office Manager

• Maintained all financial records in QuickBooks, both accounts payables and receivables

• Instituted a strong filing system for all accounting paperwork

• Answered heavy phones as point of contact person for owners

• Organized travel for owners

NOLAND, HAMMERLY, ETIENNE & HOSS June 2008 – August 2008 One of the largest law firms for the California Central Coast region serving individuals, corporations, partnerships and trusts.

Intern

• Made daily court house runs to record important documents for trail

• Helped prepare the client trust and will booklets

• Scanned and maintained client records

• Maintained friendly and constant contact with clients via phone and fax EDUCATION

DeAnza Community College, Cupertino, CA January 2012 – May 2013 Various courses in Film/Television

University of Puget Sound, Tacoma, WA Graduated May 2009 Bachelor of the Arts

Major: Politics and Government, Minor: English Literature COMPUTER SKILLS

Proficient in Microsoft Word, Excel, Outlook and PowerPoint. Knowledge of Intuit QuickBooks. Basic knowledge of Final Cut & Adobe InDesign. Basic camerawork, sound, editing and lighting experience.

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