Customer Service Manager
Resume:
VANIA SANZ VASILEVA
Telephone 780-***-****
Edmonton Alberta e-mail *****.****@*****.***
CAREER OBJECTIVE: To utilize my transferrable skills for the development of being a management trainee
PROFESSIONAL HIGHLIGHTS
Experienced and proficient in administration
Goal oriented with commitment to success and meeting deadlines
Excellent communication and personal skills
Used to provide staff training with proven quality service
Fluent English, Spanish and Bulgarian
MANAGEMENT SKILLS
Communication
Excellent service provider for clients on regular or ad hoc basis
Proficiently enhanced customer relationships for further business
Coordination
Scored high rate of scheduling appointment in accuracy and efficiency
Ensured contract staff commit to meeting appointments on time
Coaching
Trained contract staff in company rules and work process
Facilitated staff on service training
Administration
Administered daily office functions
Conducted monthly meetings with contract staff
Reported periodically to manager on business operations
ACHIEVEMENTS
Supervised 15 or more contract staff
Prompt handling of customer enquiries and concerns
Trained staff in company rules and quality work
Administered daily office operations independently
Awarded in interpretation and translation services for community
RELEVANT EMPLOYMENT HISTORY
Family Centre 2015-present
Performed translations and interpretation services for Alberta health care.
Multilingual Consulting Inc, Edmonton, Alberta 2009 - present
Assistant Manager
Performed coordinator duty to clients of Multilingual Consulting Inc
Assigned job orders to contract staff
Administrated human resource functions in training and payroll
Delivered reports of scheduling and business functions to manager
Immigration and Refugee Board, Edmonton, Alberta 2002 – present
Interpreter
Performed translation and interpretation services for immigrants and refugees to Edmonton
Assisted immigration officers in bridging cultural and language gaps
Edmonton international airport, Alberta 2004 - 2009
Customer service representative, Canada border services agency
Serviced as representative in Edmonton Airport
Provided translation assistance for Latin American travelers
Laura’s Pettite, Edmonton, Alberta (Contract) 2000 - 2005
Sales coordinator
Ordered and reconciled inventory records
Performed customer service in retail sales
Travelodge, Edmonton, Alberta 2000 - 1998
Laundry supervisor
Scheduled linen pick-ups and deliveries
Coordinated in-house functions and assigned duties
Monitored quantity of supplies and distributions
Inspected and reported technical and customer issues
EDUCATION AND FORMAL TRAINING
Diploma in Professional Dancing and ballet teacher
National School of Arts, Havana, Cuba
High school diploma
Reference: Available upon request.
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