Customer Service Staff

TABITHA PETERS

**** *. ******* *******, ***** ***63 713-***-**** *************@*******.***

Professional Experience

September 2015 – Present Houston Grand Opera Houston, Texas

Customer Care Representative

Responsible for answering high-volume incoming sales calls and inquiries regarding ticket availability as well as provided accurate and through information regarding events

Process donations, additional ticket purchases, duplicate requests and donated tickets via the phone, web chat, email, and in-person

Follow all internal control procedures for cash handling and credit purchases, and ensured integrity of ticket distribution and accountability

Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication

Assist with entertainment mailings, filing and clerical functions of box office operations

Houston Grand Opera receptionist as needed

October 2012 – June 2015 Blaffer Art Museum Houston, Texas

Chief of Security and Visitor Services Manager

Supervised general operation of museum and attendant staff

Responsible for the staffing and general management of attendants to achieve organizational goals (i.e., recruitment, hiring/termination, training, staff meetings, scheduling, ordering uniforms, payroll approval…)

Monitored inventory and management of front desk and event kitchen and purchase supplies accordingly

Coordinated museum events

Responsible for providing administrative support to the operation staff as well as addressing the visitor issues/complaints as well as providing optimal customer service

Conflict Management between staff and

Ensure department wide workflow efficiencies, through management of verbal, written, and electronic communications; prepare and maintain reports and safeguard confidential records

Manage the fulfillment of museum gift shop (both in person and online purchases)

Responsible for preparing and maintaining visitor records, attendance, etc.

Create and implement group activities to boost staff performance and moral

Manage cash drawer for catalog sales and audits

Monitor security systems (cameras and alarm control panels) for safety of patrons and museum staff

Create and implement an employee training handbook for gallery attendants

April 2012 – December 2012 John P. McGovern Museum of Health & Medical Science Houston, Texas

Field Trip Coordinator/Camp and Scout Administrator/ Educator

Managed movement of students through museum exhibits and classrooms

Corresponded with group leaders and parents regarding museum policy & procedures and details of field trip/camp

Prepared program materials (Student/Scout activities, teacher/chaperone handouts, and daily group schedule for staff) Assisted in training and supervising volunteers

Taught science classes during field trips and camps

September 2011 – April 2012 Arts & Exhibitions International Houston, Texas

Tutankhamun: The Golden King and the Great Pharaohs

Exhibition Coordinator

Oversaw daily operation of exhibit and staff of 30

Coordinated work flow within exhibit, including distributing work, providing technical assistance, resolving problems

Created and implemented staff activities designed to boost staff performance and moral

Regularly monitored the exhibition as well as the performance and training of staff

Supervised the maintenance of personnel records, time sheets, and payroll of staff

Oversaw meetings and correspondence between management and staff

Served as a liaison between exhibit staff and other offices for the distribution and collection of information

February 2011 – August 2011 Wells Fargo & Company Sealy, Texas

Customer Service Representative/Teller

Processed transactions for customers to help them manage their finances

Recommended additional products and services to meet customers’ needs

Greet customers and provide great service

Made financial services more convenient for customers

April 2010 – March 2011 Banfield: The Pet Hospital Houston, Texas/Orlando, Florida

Client Service Coordinator

Performed administrative duties including sending faxes, making copies, process mail, manage multi-line phone system

Maintained medical records/Communicated information accurately to clients, visitors, nursing and medical staff

Managed cash drawer and nightly deposits

Managed flow of Hospital

Communicated information accurately to clients, visitors, nursing and medical staff

Trained new employees

May 2009 – June 2010 Macy’s Inc. Orlando, Florida

Cash Office/Gift Wrap/Customer Service/Sales Associate

Managed cash office (daily balancing of vault, log cash pick-ups, prepare bank deposits, distribute banks for terminals, etc.)

Administrative support; Managed multi-line phone system

Assisted in the training and scheduling of staff

Secured vault and deposits at closing

Participated in physical inventory for entire store

Managed transactions via phone and in person

Cleaned and maintained department floor

Assisted with signing and stocking of new merchandise

February 2008 – April 2009 Universal Studios Entertainment Orlando, Florida

Show Dresser/Costume Specialist

Managed special event preparation and tear down of costumes

Anticipated show/project/event costume needs and initiated timely solutions

Maintained all costume pieces through sewing, hand and machine/hand washing, spot cleaning and dry cleaning

Assisted in documentation and note completion

Understood and actively participated in Environmental, Health & Safety responsibilities

Cleaned and maintained all costume pieces through sewing, hand and machine washing, spot cleaning and sending out for dry cleaning

January 2004 – February 2008 Walt Disney World Resort Orlando, Florida

Character Attendant (Operations)/Merchantainment Hostess

Conflict resolution

Managed large crowds

Communicated with guests in a multicultural environment

Selected by management to create break and set schedules

Selected by management to be in cash office team

Provided “magical” guest service

Followed Disney’s guest service guidelines to ensure memorable guest experiences

Additional Skills

Customer service training through Walt Disney Company

Excellent organizational and multi-tasking skills; Detail oriented; creative problem solver; fast learner, strong social skills

Strong computer skills (Microsoft Office, PeopleSoft, Kennel Connection, Sirius Ware, UPS World Ship, Outlook, Ticketmaster, Tessitura, social media)

Strong customer service skills with the ability to resolve customer conflicts

Contact this candidate