Dacara, Joseph Russell Ilagan

E-mail: acu6cm@r.postjobfree.com

Mobile: +63-917-***-****

Address: Lot 11 Blk 4 Rosal St. Batista Subd. San Jose Biñan Laguna (4024)

OBJECTIVE

Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values growth and excellence where I can serve your organization and establish advancement opportunities.

SKILL SUMMARY

o Tech Savvy

o Average PC Troubleshooting and Maintenance.

o Software Installation Applications and Programs.

o Proficient in MS Office Applications.

PERSONAL SKILLS

o Clerical and Administrative Skills

o Open to different ideas and working practices.

o Adaptability to work under pressure.

o Self-motivated and competitive.

EDUCATIONAL ATTAINMENT

Tertiary STI College Sta. Rosa

SY: 2009-2013 Balibago Complex, Sta Rosa Laguna

Bachelor of Science in Information Technology

WORK EXPERIENCE

2014 – Present Customer Service - Universalist, Globe Telecom Inc.

o Testing and evaluating new technology.

o Quickly responding to customer inquiries and concerns.

o Ability to provide technical solutions in a clear and concise manner.

o Escalating unresolved problems to other support groups.

o Raising and maintaining case and reference number as records.

KEY ACCOMPLISHMENTS

o Recognition for exemplary contribution in attaining an outstanding passing rate for Customer line wait and Transaction time.

o Awarded as Most improved Service Specialist and Best in Customer line wait and Transaction served.

CHARACTER REFERENCE

Available on request.

Contact this candidate