Customer Service Information Technology
Resume:
Dacara, Joseph Russell Ilagan
E-mail: ******.******@*****.***
Mobile: +63-917-***-****
Address: Lot 11 Blk 4 Rosal St. Batista Subd. San Jose Biñan Laguna (4024)
OBJECTIVE
Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values growth and excellence where I can serve your organization and establish advancement opportunities.
SKILL SUMMARY
o Tech Savvy
o Average PC Troubleshooting and Maintenance.
o Software Installation Applications and Programs.
o Proficient in MS Office Applications.
PERSONAL SKILLS
o Clerical and Administrative Skills
o Open to different ideas and working practices.
o Adaptability to work under pressure.
o Self-motivated and competitive.
EDUCATIONAL ATTAINMENT
Tertiary STI College Sta. Rosa
SY: 2009-2013 Balibago Complex, Sta Rosa Laguna
Bachelor of Science in Information Technology
WORK EXPERIENCE
2014 – Present Customer Service - Universalist, Globe Telecom Inc.
o Testing and evaluating new technology.
o Quickly responding to customer inquiries and concerns.
o Ability to provide technical solutions in a clear and concise manner.
o Escalating unresolved problems to other support groups.
o Raising and maintaining case and reference number as records.
KEY ACCOMPLISHMENTS
o Recognition for exemplary contribution in attaining an outstanding passing rate for Customer line wait and Transaction time.
o Awarded as Most improved Service Specialist and Best in Customer line wait and Transaction served.
CHARACTER REFERENCE
Available on request.
Contact this candidate