Customer Service Management

WILLIAM D. CHASZAR

**** ********* **. ********* ** 21702 803-***-**** ****************@*****.***

OBJECTIVE

Seeking a career opportunity as an information technologist that will take full advantage of my analytical and customer service experience to benefit company revenue and client satisfaction

EDUCATION

Denmark Technical College – Denmark SC

Associate of Science in Computer Technology 2012

SKILLS

oExceptional analytical skills

oTrouble shooting and resolution

oSoftware/hardware installation

oRepairing malfunctioning systems

oMicrosoft Office Suite 2010

oConfiguring computer equipment

oExcellent Customer Service

PROFESSIONAL EXPERIENCE

Denmark Technical College Denmark, SC

IT Support Specialist August 2010-Present

oSupported an average of 15 to 20 clients a week by providing troubleshooting and resolving technical issues through email and phone

oProvide configuration for clients’ computer information to allow connectivity through modems and routers

oIdentify, resolve and advise customers on operational issues with computer systems

oCreate new accounts through usage of company provided software tools

Husqvarna Outdoor Products Orangeburg, SC September 2004-August 2009

Logistics Management Specialist

oAdministered electronic data interchange (EDI) and inventory management

oPerformed sales, customer service and logistics management to ensure overall quality satisfaction

oResolved customer complaints, discrepancies and issues relating to parts and products

oProcessed inventory, confirmed shipping and supervised logistics process including inventory auditing

Vaughn Equipment Repair Allendale, SC June 2002-December2003

Operations Technician

oUtilized various construction equipment including motorized hole diggers, irrigation systems, welding equipment and tools such as air wrenches, tube cutters and other hand tools

oConducted production, operations, quality assurance and maintenance functions

39 Rue de Jean Charleston, SC November 2000-May 2001

Line Cook

oAssisted diners with food selection and excellent customer service to ensure complete satisfaction

oPerformed routine maintenance ensuring high level of product quality through calibration of kitchen equipment

oPrepared and cooked food to customer specifications while maintain proper health code requirements

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