Customer Service Project Management
Resume:
Rodolfo L. Llorella, Jr.
*** ***** *** ********, ** 70094
*********@*****.*** 504-***-**** / 504-***-****
Objective: To obtain a position within your company as an entry level Computer Technician.
Education:
ITT Technical Institute, St. Rose, LA
Associate of Science degree in Networking Systems Administration
Graduation Date: June 2015
ITT Technical Institute, St. Rose, LA
Bachelors of Business degree in Project Management Administration
Anticipation Graduation Date: March - 2017
Core Courses Completed for Associate Degree:
Computer Structure and Logic
Introduction to Networking
Physical Networking
Client-Sever Networking I and II
Linux Networking
IP Networking
Introduction to Information Security
Email and Web Services
Capstone
Core Courses Completed for Bachelor Degree:
Introduction to Project Management
Project Communication and Documentation
Project Management Tools and Techniques
Project Cost and Budget Management
Organizations:
National Technical Honor Society
Knowledge, Skills & Abilities:
Setting up home networks
Basic troubleshooting network
Software/OS Installation
Installation of RAM
MAC OS & Windows OS
Basic laptop troubleshooting
Remote Access Control
Knowledge of DNS server
Creating host for server
Subnetting & IP Addressing
Auditing servers
Customer service
Active Directory
Helpdesk Ticketing System
Employment History:
TekSystems, Metairie, LA IT Technician 01/15-Present
Communicate with end users regarding hardware and software issues
Provide general helpdesk technical support to end users
Reimage computer operating systems to include Windows XP and Windows 7
Decommission outdated computers
Airline Bookstore, Kenner, LA Clerk 04/07-05/15
Assist customers with merchandise selections
Maintain stock at safe operating levels
Conduct monetary transactions
Train new employees on computerized register system
Rodolfo Llorella, Jr.
Page 2
Advanced Tech Security, New Orleans, LA Security Officer 04/06-12/06
Conducted foot patrols
Maintained log of alarm occurrences
Secured building and vicinity to detour thief and vandalism
Downtown Parking, New Orleans, LA Lot Attendant/Cashier 03/03-03/06
Provided customers with parking vehicles
Controlled traffic within the parking structure
Conducted monetary transactions
Books-A-Million, New Orleans, LA Cashier/Customer Service 02/02-12/02
Provided exceptional customer service to 75+ customers daily
Conducted monetary transactions
Stocked merchandise
References:
Karen Schubert
Chair, School of Information Technology, ITT-Technical Institute
Contact Information:
Work Phone: 504-***-****
Fax: 504-***-****
Email: *********@***-****.***
Contact this candidate