Sales Customer Service

Chrystya Tapia

***** ** ***** ******* *****, FL *3157 305-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Avid professional with over 10+ years of experience in fast paced large scale environments. Ability to execute and prioritize projects and deadlines. Unmatchable organizational, time management and interpersonal skills. Proficient in training programs, retention, employee relations and handling complex situations with professionalism and confidentiality.

CORE QUALIFICATIONS

Executive team leadership ● Client/Vendor relations

Market Analysis ● Process Improvements

Sales Management ● Customer Relations

Staff training and development ● Performance Management

PROFESIONAL EXPERIENCE

Bilingual Sales Consultant

AT&T Miami, Florida January 2009 – Present

Ensure sales and customer service relations in the U-verse Solutions and Home solutions organization, exceeded monthly and annual sales objectives.

Fully trained and expert user of U-Verse, DSL and Telco ordering, billing and provisioning systems. Supported South-East, Mid-West, South-West and West regions for the consumer market and the U-verse platform.

Constantly working in a team environment, member of the Miami language centers and web centers supporting project velocity which helps our customers to transition from DSL and legacy platforms to U-Verse and fiber-based platforms.

Constantly learning from experienced sales coaches and sales center managers.

Assistant Banking Center Manager

Bank of America Miami, Florida August 2005 – May 2008

Assist and monitor branch operations and quality service with auditing scores over 120%.

Ensure compliance, audits and security and personnel procedures.

Improves manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and employees.

Train, coach, manage, hire, support and lead over 20 associates with a turnover of 0% for 3years in a row.

Produce financial and compliance reports daily, weekly, monthly, quarterly and yearly.

Responsible of staffing schedules,

Establish, develop and retain relationships with business and personal account holders; increment our portfolio in a 220%.

Meet and exceed sales goals of over $200,000.00 a 12% increase in sales YOY.

Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and the employee directory.

Maintains compliance with federal and state regulations concerning employment.

Assists in evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed.

Administers the compensation program; monitors the performance evaluation program and revises as necessary.

Educated and advised employees at my branch on group health plans, voluntary benefits, and 401(k) plan.

EDUCATION, TRAINING, & CERTIFICATIONS:

Master’s in Business Administration- Human Resources Management May 2016

University of Phoenix. Phoenix, AZ. GPA 3.85

Bachelors of Arts with majors in Communications and Marketing

Sacred Heart University, Santurce, Puerto Rico

Public Notary for the State of Florida

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