IT Professional

RAZA AKHTER

**** **** ***** *** *****, IL ***** 708-***-**** ***.******@*****.***

With over 19 years in the software industry, performing solutions development, consulting, support, and instruction. I am a hard, ethical worker who prides himself on performing the tasks assigned to him with precision, efficiency, and attention to detail as well as initiative and drive. I have worked with clients in a variety of industries that include but are not limited to insurance, oil & gas, health care, manufacturing, education, business services providers, financial sector, automotive, and defense.

Business Analysis

Full System Development Lifecycle Development

Consultative, Problem Solving Skills

Customer Relationship Management (CRM) and Business Intelligence (BI) Expertise

Excellent Communication and Presentation Skills

PROFESSIONAL EXPERIENCE

Syzygy Professional Services – Chicago, IL October 2012 – Present

Training and Consulting Services – Oracle Partner

Providing consulting and training for clients using Hyperion Reporting tools

Curriculum development including e-Learning tools such as Abode Captivate and Oracle UPK

Vistex, Inc – Hoffman Estates, IL January 2015 – May 2015

Solution Engineer/Consultant

Develop and maintain in-depth technical, product functionality and operation knowledge of Vistex software products

Collaborate closely with Sales team members, prospects and client contacts ranging from systems administrators and end-users to C-level leadership to gather all necessary business and technical requirements to build successful, customized product demonstrations (proof-of-concept, pilot presentations, etc.)

Perform product demos and technical presentations for potential clients, partners, and sales team via audio/video web-based conferencing, phone, and on prospect/client site

Provide technical sales support via a variety of media and formats, to include: tradeshows, events, webinars, Q&A sessions, etc.

Conduct RFI/RFP responses along with Sales and Marketing teams with appropriate level of business and technical depth

Perform detailed requirements analysis to fully understand existing prospect/client infrastructure; current and future needs; motivations; and timelines

Provide ongoing product-specific technical guidance to Sales team members and other internal/external audiences as required and appropriate

Develop, as needed, supplemental product/solution documentation complementary to prospect/client business and technical demonstrations

In partnership with Sales, proactively track and manage prospect/client product evaluation process

Capstone Worldwide Inc – Chicago, IL August 2014 – Nov 2014

Curriculum Development, Training, and Consulting Services

Development of Hyperion Interactive Reporting curriculum and training classes

Training of 20 end users on Interactive Reporting Studio, Web Client, and Hyperion Workspace

Development and updating of current Interactive Reporting documents and dashboards to work

with recently installed Data Warehouse/Learning Management System (LMS)

Testing of Interactive Reporting documents using SQL to match up query retrievals

Independent Trainer and Consultant

Providing end-user and system administration training for public classes on Hyperion Financial Reports, Hyperion Web Analysis, and Hyperion DRM products

Responsible for installing, configuring, and maintaining training images for use in the classroom

Developed computer-based training using tools such as Adobe Captivate and Oracle UPK (User Productivity Kit)

Clients include: Exelon Energy Services, UCLA, Nationwide Insurance, Army and Air Force, Hyatt Regency Hotels, Allstate Insurance

Mars/Wrigley Inc - Chicago, IL Feb 2010 – March 2012

Desktop and Help Desk Support Analyst

Managed team of 20 support technicians in Brazil to take over for US-based Help Desk

Direct liaison between Brazilian team and US-based Desktop Support team

Led training of executive end users on creation and maintenance of Hyperion Financial Reporting and Hyperion Web Analysis reports

Oversight of 24 hour on-call support for executive team

Created training materials and Knowledge Database on procedures, solutions, and policies

Diagnosed and solved software/hardware issues related to computers and audio/visual equipment for over 200 users via phone, remote desktop tools, and in person

Refreshed and upgraded laptops/desktops that reached end of life

Installed and maintained non-standard software for users after verification of compatibility

Oracle Inc/Hyperion Solutions – Chicago, IL Oct 2005 – Oct 2008

Senior Software Instructor/Consultant

Implemented the following products per client engagement: Web Analysis, Essbase database software, Business Intelligence tools (including Financial Reporting tools for relational and multi-dimensional DBs) and Data Relationship Analyzed and configured Oracle Hyperion Financial Reporting Software and

Essbase database per client requirements

Oversaw and led public, on-site and customized training (ILT and Virtual), maintaining evaluation scores above 95% as well as create customized curriculum for clients

Created training content using Oracle User Productivity Kit (UPK) for internal and external clients

Subject Matter Expert for Hyperion Financial Reporting, Hyperion Web Analysis, and Hyperion Data Relationship Management (DRM, formally MDM)

Provided technical expertise during sales cycle on all products listed above. Responsibilities included technical sales calls, presentations and estimation for statements of work.

Nalco Inc Sept 2003 – June 2005

Help Desk Technical Analyst

Provided Help Center support via phone and remote desktop to internal clients on software and hardware

Second level support for 150+ internal users providing in-person software and hardware support

Created training material and provided end user training on various CRM and ERP systems

Maintained and updated Knowledge Database for support technicians

Trained all new Help Center technicians on protocols and systems

Managed team for computer refresh project for 500+ users for outdated and out of warranty laptops and desktops

Personify, Inc - San Francisco, CA Jan 2001 – April 2001

Pre-Sales Technical Engineer

Provided technical expertise of enterprise, e-marketing software on in-person and conference sales calls

Prepared and demonstrated working prototype and architecture chalk talks of software products to prospects

Evaluated prospect needs for software product fit and conducted classroom training for new customer users

Developed in-depth responses to prospect RFP’s and RFI’s

Inforte – Chicago, IL June 1999 – Aug 2000

E-Business Consultant

Full system cycle development for Seibel CRM implementations for several clients.

Designed and created web-sites using Vignette Story Server (Content Management), HTML and JavaScript for McKinsey & Company in Chicago, IL

Keane, Inc – Lisle, IL April 1997 – June 1999

Software Consultant

Ran discovery team to find out potential applications which might be affected by Year 2000 date field change

Modified and created COBOL and Assembler programs for Year 2000 compliance

Queried and loaded DB2 database for testing and ran intensive unit and system tests of remediated programs

Led team of 5 people to survey 3rd party software to ensure their products were Y2K compliant; ran tests to verify any product that was no longer supported or non-compliant met standards for the transition

Worked with User Acceptance Testers from client to ensure all modified code was compliant

SKILLS AND TRAINING

APPLICATIONS

Vistex Go-To-Market Solutions

Hyperion Essbase

Siebel Customer Relationship Management (CRM)

Hyperion Financial Management

Hyperion Planning

Hyperion Financial Reports

Hyperion Web Analysis

Hyperion Interactive Reporting

Adobe Captivate

Hyperion Data Relationship Management

DATABASE SOFTWARE

SQL Server DB2 MS Access

PROGRAMMING LANGUAGES

JavaScript HTML COBOL II Assembler MVS/JCL TCL

EDUCATION

BS, Materials Science and Engineering, 1995

University of Illinois, Champaign, IL

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