System Administrator

JEFFERY AVARA

Address: **** ******* ****

Phone: 972-***-****

Email: ************@*****.***

SUMMARY

Dynamic and analytical, yet flexible, efficient, and skilled enough to get the job done in a fast paced environment. Accomplished at adapting to changing priorities with a positive attitude and strong work ethic. Customer service oriented with a can do and will do attitude, with a proven ability to learn new skills. Extraordinary patience with end users while still keeping a results driven attitude of commitment.

KEY SKILLS

Technical troubleshooting LAN/WAN Connectivity Client/Server Models

Hardware configurations Remote application support User Training Support

Software installs Phone and online support Complaint Handling

Unix Shell Scripting Unix file system management SQL Database management

TECHNOLOGY PROFICIENCIES

Hardware: PC, Laptops, Telephony Systems, Printers, Routers, Modems

Networking: TCP/IP, LAN and VPN/Remote Connectivity

Call Tracking: Remedy, Tivoli

Platforms: Windows, Unix, AS/400

Programming: C, C++, SQL, ASP.NET, Basic IIS

WORK EXPERIENCES

Cash America International

Systems Analyst 7.2003 – present

Promoted to tier two associate/analyst in 2006 providing escalated production support (in a Unix environment) working with other teams, customers, and shop personnel insuring timely customer satisfaction. Collaborate with networking group testing new applications and upgrades and assist in maintaining databases using sql. VPN/Remote access support for end users. AIX system administration for workstation support. Utilize IBM tools such as COBOL and SQL to maintain and enhance mainframe based systems software and applications. From 2003 to 2006, while working as a tier one help desk associate, routinely exceeded call handling goals with an average of 75 closed calls per day (20% more than the standard).

Meletio Electrical Supply Company

Systems administrator/manager 1994 – 2.2003

Managed a three member IT department for $15 million electrical distributor. Served as the primary person in the IT department fulfilling all business hardware and software needs, including creating a company wide network (running all cable manually, saving the company $50K) and performing all system upgrades. Served as inventory database administrator and troubleshooting/repair of all personal computer and phone/voicemail issues.

EDUCATION AND TRAINING BA – CIS - WEST TEXAS A&M STATE UNIVERSITY

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