Manager Engineer

MICHAEL E KNOUSE

**** ********* ***, **** *********, FL 32904

806-***-**** *******.******@*****.***

NETWORK OPERATIONS MANAGER

Leading By Example

PROFILE

Highly-motivated and resourceful Telecommunications Supervisor with a record of developing and supporting successful Nortel-related telecom projects and solutions, with an in-depth background in training. Consistently recognized as able to improve organizational efficiency through leadership that aligns the business processes and telecom network operations to realize cost savings, accelerate performance, and sustain strategic flexibility.

A seasoned technology professional with extensive experience in Nortel’s Wireless IOS PMSC-VSE, Healthcare

Solutions (using Ekahau Site Surevey monitoring/tracking devices), CDMA / TDMA / GSM, Enterprise products, Wire-line hardware / software, and programming of Nortel equipment.

A natural motivator who thrives in environments requiring a tactical strategist and a big picture thinker. A collaborative team leader or independent contributor able to learn quickly, with proven ability at managing multiple priorities in fast-paced environments.

A welcome addition to any team, ready, willing, and able to deliver telecommunications solutions for business requirements.

CORE COMPETENCIES

Solution Design • Team Leadership • Technical Trainer • Knowledge Transfers • Nortel Healthcare Solutions Ekahau Products

Client Collaboration • Nortel Enterprise Products • Process Improvement • Strategic Planning

Network Operations Management • Construction and Testing of Network Trunks

PROFESSIONAL EXPERIENCE

Verizon Wireless Lubbock/Midland, TX March 2011 – December 2015

Network Operations Switch Manager

Manager a team of highly talented switch technicians in 2 markets. Develop team members to perform as informal leaders, independent critical thinking and strong technical engineers to Verizon Wireless high quality of standards. Worked on many C2P conversions, cell site migrations, switch migrations. Worked on new construction of the new Lubbock MTSO while maintaining my eyes on the 2 active switches in Lubbock and Midland. Launched 4G/LTE in Midland and Lubbock markets. Worked closely with Inventory Coordinator to reduce Operations overall spares to reduce inventory cost and maintained accurate accountability of the Inventory system.

DRW (contractor to Verizon Wireless) Fort Smith/Little Rock, AR February 2010 - 2011 Network Operations Tech / Supervisor

Provide technical support, supervision, and technical guidance to in-house switch technicians and cellular technicians in the South Central region. Supervise all MTSO activities, schedules, and ensure completion to Verizon standards. Assist with the introduction and migration of the Packet MSC into the Fort Smith, AR market. Built and tested network trunks pre- and post-cutover for CBSC / MM-II.

Michael Knouse Page 2

Nortel Networks Durham, NC 1995 – 2009

Technical Trainer Healthcare Solutions 2007 – 2009

Provided Knowledge Transfers (KT) on Nortel hardware / software for the Healthcare Solutions product (Ekahau), running on Windows and Linux-based systems, using Wi-Fi Networks and Enterprise solutions. Developed and delivered KT training courses to a hospital staff, IT, and telecom departments. Performed site surveys using Ekahau products on Cisco WLAN.

Utilized Best Practices to demonstrate root-cause analysis and issue resolution to the IT staff for Nortel Emergency Recover (ER) and first- and second-level support, to fully resolve issues with Nortel’s products.

Customers included Central Regional Hospital in Butner, NC and the Memorial Hospital in Gulfport, MS.

Technical Trainer Wireless IOS PMSC-VSE / CDMA / GSM 2005 – 2007

Conducted Knowledge Transfers on Nortel hardware / software for Wireless Networks. KT training courses were developed and delivered to the Network Center staff on the PBX, UMTS, P-MSC, and CDMA products. Resolved complex technical network issues for customers. Cross-trained staff and team members on Nortel’s multiple product lines. Customers included: AT&T in Atlanta, GA and Cingular in Tampa, FL, Pittsburgh, PA, Birmingham, AL, Norfolk, VA, and Charlotte, NC.

Succession Senior Software Engineer 2002 – 2005

Key member of the Succession Patching support team developing and disseminating patches for multiple product lines. Improved customer satisfaction and retention through the use of negotiation and technical analysis.

Network Support Engineer 2000 – 2002

Provided second-level support for the Network Call Processing Support department, resolving escalated customer issues in call processing. Wrote and tested software patches using Protel and C++. Supported the Emergency Recover organization by off-loading non-emergency call reports. Interacted with customers to resolve non-service effecting call reports.

Senior Software Engineer 1995 – 2000

Wrote and tested software feature bridges. Used departmental and technology quality review steps for the development of bridges / patches. Conducted code reviews for the bridging department and other patching organizations.

TECHNOLOGY

• Windows 2000 / 2003 / XP • MS Office / IE • Linux / UNIX • Java • CDMA • 4G/LTE • ALU 1678/1671

• Force10/Dell Turin • USP • TDMA • MGW • GSM / UMTS Voice Core • Passport 8600 • NOIS/IOS PMSC-VSE • GWC • ISO / TL9000 audit / compliance • Multi-Communication Server (MCS 5100 / 5200)

• Communication Server (CS1K/CS2KCS1500) • Ekahau RFID T301 A, B, BG and Temperature Tags

• IBM Blade Center Platform • WLAN AP2330 / 7220 • WLAN Security Switch 2360 / 2361 / 2380

• WLAN Management System 2300 • WLAN IP Telephone Manager 2245 / 2246 • Microsoft 2003 Server

• ETHERNET and DDN networks • Asset Tracking & Management with Clinical Alarms server application

EDUCATION

Master of Business Administration, Technology Management

University of Phoenix Raleigh, NC

Bachelor of Science, Management Information Systems

Western Kentucky University Bowling Green, KY

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