Technical Support Customer Service
Resume:
Ronald W. Stanford, Jr.
Richmond, TX 77406
********.***@*****.***
https://www.linkedin.com/in/rstanford
Highly experienced Electronics Technician with over 14 years of critical knowledge to component level design, able to read and understand schematic drawings. Project Management experience on Oceanographic Instrumentation equipment in Deepwater and Shallow Water Rigs through South Korea, Africa and the Gulf of Mexico; research projects in coordination with LSU. Extensive troubleshooting and repair, electronics design, fabrication, and analysis. Intrinsic knowledge with variety of test equipment including oscilloscopes, signal generators, multi-meters; for testing, design, and problem-solving. Systems Administration and extensive knowledge of networking and communication, installation and repair. Customer Service and team work oriented. Trained and developed less experienced personnel. Technical Support for organizations. Responsible, dependable, and hard-working individual who is seeking employment to further develop and grow with a company and contribute to its success with the skills and knowledge acquired.
SKILLS
Electronics Technician
oComponent Level Repair
oComponent Level Design
oSchematic Diagrams
Cellular & Satellite Systems
oInterfacing OEM sensors to Data Loggers & Xmit via cellular/satellite systems
Electronics Troubleshooting & Repair
Telephone, Cable & Network Systems
Electronics Design & Fabrication
Technical Support (On Site & Off Site)
Instrumentation Service & Installation & Repair
Research Project Manager
oTeam Work
oTarget Objectives
Data Base Systems & Archive Mgt
Customer Service
Windows Systems Configurations
Documentation of Services
Oceanographic Instrumentation: EdgeTech, Acoustical Releases, Aanderaa Current Meters, RD Instruments ASCPs, Sontek ADCPs, Seabird Electronics, Campbell Data Loggers, YSI Equipment
Training & Developing
On-Site Supervisor
PROFESSIONAL EXPERIENCE
Genesis Business Communications Houston, TX Aug 2014 – Nov 2015
Service and Installation Coordinator
Organize, manage, and schedule all business-related field activities involving site surveys, repairs, equipment moves, installation of telephones, networking systems, cabling, and client meetings; for the organization. Provided technical support to customers through cell phone and email to ensure customer satisfaction.
Restructured and updated internal department procedures to increase productivity and profitability within the Service Department.
RPS Evans Hamilton Inc. Houston, TX Jun 2010 – Jul 2014
Marine Technician
Responsible for installing, troubleshooting, and maintenance of real time data collection of oceanographic measuring systems located on various Deep-water Rigs throughout Africa and the Gulf of Mexico. Technical information was crucial for weather and ocean conditions which effected drilling operations. Instrumentation maintenance was on site, transmitted from locations through satellite or cellular networks.
Worked closely with on-site personnel on the installation and maintenance of oceanographic equipment in a team environment. Operations included training personnel on the proper operation of equipment and technical support of systems deployed in the field.
YSI Environmental Baton Rouge, LA May 2008 – Apr 2010
Service and Operations Manager
Service Manager and Technician over repair of YSI 6-series and Water Quality instrumentation. Data base inventory and customer tracking in Oracle for organizational efficiency and cost reductions. Intensive technical support to customer base in house and external to improve customer support and quality.
Louisiana State University Baton Rouge, LA Jan 2002 – Apr 2008
Coastal Studies Institute
Research Specialist II
Project Manager for several projects running concurrently, which include designing, constructing, deploying, and retrieving electronic instrumentation; for LSU.
Data Archive Management and Administration of the entire Field Support Group including data processing and management of existing database for scientists.
EDUCATION AND TRAINING
ITI Technical College Electronic Systems Technology AA
General Radio Operators License
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