Manager Service

Sanjiv Rimal **** Arthur Ashe Circle Santa Rosa, CA 95407

email: *********@*****.***; **********@*****.***

tel: 707-***-****

With management experience in the service industry for many years, I have developed a personal brand that focuses on training and motivating personnel through explaining the “whys” of what we do.

I understand that in order to get strong commitment from employees, the mission has to be explained and discussed. All goals are achieved through the proper process set to the company vision. To lead any team to success, a plan to implement the process has to be crafted through assessment, evaluation and then staff training and the delegation of tasks. When staff members feel empowered, they want to be held accountable to everything they have been taught and trained on. Great results follow.

Service Philosophy

When we accept the fact that no matter what we do - we are serving someone, then we might as well be excellent at it. It is not what we do but rather how we do it. If we want to foster great relationships, we have to consistently add meaningful value and do it with absolute integrity with a humble heart.

Responsibilities and work output Oilstop, Inc.

Management

Operations and Administrative (8 locations)

Day-to-day management and supervision of Northern California corporate stores

Direct interaction with Guests, staff members, vendors and suppliers

Managed Guest claims and established liability aversion training with staff members

Provided feedback to location managers through reviews and store assessment reports

Acted as liaison between franchise operations and corporate administration which included quarterly visits to franchise stores (CA, NM, OR)

Training

Conducted Educational Classes

New recruits introduction modules (classroom setting)

On-going training session meetings (classroom setting)

Developed training material

Designed, formatted, and published weekly training topics and staff analysis reports

Updated all technical manuals as required (on-going)

Provided input to video scripts, service information cards and brochures

Provided guidance to store managers in identifying training needs at each location

Community Education and Recruiting

Set up company seminars at area colleges and trade schools focusing on topics that are important to employers -- best work habits, personal conduct, importance of integrity, value of work-related knowledge and teachability/trainability.

Conducted interviews for potential new hires

Organized annual company-sponsored competition events. These events provided great marketing channels to showcase the company’s culture of hospitality and efficiency in serving the public which brought uniformity to the service process and promoted team harmony among corporate stores. (Sales revenues were record-setting for each individual event.)

Oilstop Inc.

5330 Old Redwood Highway Suite C

Petaluma, CA 94954

Store Manager, District Manager, Franchise Representative

January 11, 2001 – March 07, 2016

Principals - Mark Souther (HR & Administrative), Larry Dahl (president) Tel: 707-***-****

Wolf Creek Car Care

300 Harvey Rd.

College Station, TX 77840

Oil Technician, Center Manager

December 12, 1995 -- October 16, 2000

Principal – Bill Trainor (president & owner) Tel: 979-***-****

Excellence is attractive. Standards do matter!

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