Manager Customer Service

SHONDRAY BURNS

779-***-**** ********@*****.***

OBJECTIVE:

A dedicated and enthusiastic professional is seeking a career position with an established company SUMMARY OF QUALIFICATIONS:

• Senior Manager • Vendor Management

• Achieving sales through innovative marketing • Staff Management techniques

• Staffing

• Cost Control

• Customer Relations

• Expense Management

• Purchasing

• Business Planning

EXPERIENCE:

Old Country Buffet St. Paul, MN

General Manager 2016

Staff management of more than 30 employees, including scheduling

Investigate and resolve customer complaints to ensure customer satisfaction

Recruitment and training of new employees on store procedures

Responsible for unit paperwork, financial records and receipts, budgeting and cost control

Responsible for cleanliness of store

Day to day operations, including opening and closing of store

Food production management

Weekly inventory and ordering

Problem solving

Perkins Family Restaurant & Bakery Hopkins, MN

General Manager In-Training 2015 – present

Staff management of more than 30 employees

Create marketing strategies to ensure new revenue

Investigate and resolve customer complaints to ensure customer satisfaction

Recruitment and training of new employees on store procedures

Responsible for unit paperwork, financial records and receipts, budgeting and cost control

Responsible for cleanliness of store

Sonic Drive-Up Rockford, IL

General Manager 2012 - 2014

• Staff management of all staff

• Recruitment and training of new employees on store procedures, focusing on customer service techniques

• Responsible for maintaining appropriate inventory and supplies

• Responsible for all unit paperwork, financial records and receipts, budgeting and cost control

• Maintaining contact with all vendors

• Responsible for cleanliness of store, outside and inside

• Investigate and resolve customer complaints to ensure customer satisfaction

• Conducted training on health and safety in the workplace Cheddar’s Rockford, IL

General Manager 2006 - 2009

• Staff management including staff scheduling for more than 15 employees

• Recruitment and training of new employees on front of the store procedures focusing on customer service techniques

• Responsible for maintaining appropriate inventory

• Responsible for end of shift paperwork, financial records and receipts Damon’s Steakhouse Grill and Bar Rockford, IL

Assistant Manager 2001-2005

• Assisted in initial opening of this full service restaurant and bar in Rockford

• Recruitment and training new staff on customer relations, operating procedures and accurate order-taking,

• Staff scheduling for 18 front of the house employees

• Investigate and resolve customer complaints to ensure customer satisfaction

• Conducted training on health and safety in the workplace Checkers Rockford, IL

Assistant Manager 1997 - 2001

• Responsible for budgeting, cost control, and payroll

• Maintained expenses below budget through accurate planning and ordering, waste reduction and cost effective operating procedures

• Recruited and trained new employees both at the counter and in the kitchen

• Maintained financial paperwork and receipts

EDUCATION:

Rock Valley College General Education courses Rockford, IL Beloit Memorial High School Diploma

Beloit, WI

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