Sales Technical Support
Resume:
Lance J. Morgan
Marlborough, Mass. 01752
*****.********@*****.***
STATEMENT/SUMMARY
Goal-driven, diligent, and highly tenacious Field Sales/Field Engineer, with more than twenty years of strong technical sales/service support experience. Offering solid skills and expertise in new product introduction, hands-on background in engineering, technical support/sales, and account management. Establishing strong, long-term relationships promoting products and services.
SKILLS
Gather requirements, conduct analysis, develop proposals, present technical solutions
Take the lead in responding to RFI’s/ RFP’s
Provide technical presentations to high level executives
Act as a liaison between engineering staff and customers / partners
Assist the sales team in acquiring new business, developing existing customers
Managed all aspects of the relationship with clients/OEMs within an assigned area
Experience using Sales Force, Agile, WebEx and SAP software
RFID hardware experience, Batch data collection tools, Visual Basic Wireless data collection tools
AutoCAD 2004/2007, SQL Server admin, Microsoft Project, Visio Design Electronic/Mechanical/Architectural Plans
Experience in DICOM and PACS administration
Experience in LAN/WAN, TCP/IP, VOIP, Ethernet Frame Relay, 802.11a/b/g/n Wireless, XML, HTML/HTML5,XSL, SAAS, UNIX, PLC Automation, Three-Axis Robotics
IT Network security: SSL, TLS, SCORM, YARA Rules
Conduct Pre-Sales POC’s and SOW’s for all supporting products
CISSP
Writing and executing HW/SW functional test procedures.
EXPERIENCE
VISEN MEDICAL – Acquired by, PERKINELMER INC. INC., Boston, Ma
11/08 - Present
Senior Field Engineer/Sales Engineer
Meet with customers as a part of the sales process in a Pre/Post sales technical engineer role, supporting all network devices, SQL Server admin and in the installation and planning of hardware / software on Biotech scanning instruments.
Gather requirements, complete analysis, participate with sales in presenting solutions to customers as the technical product / services representative
Take the lead in responding to RFP/RFI’s, providing technical assistance during the Pre/Post sales process
Conduct training and roll out software / hardware product applications to the sales applications/Field team and clientele
Present information from customers effecting future products and current challenges to sales, engineering, marketing and technical support to help set product direction
Provide input to the Product Development team upgrading instruments for cost cutting measures
Assist in the framework, planning and controlling of our FMT Software and Mechanical Development Lifecycle. Providing key relationships, logistics, setup and Technical support
Provide Technical Training classes to sales and field engineers
PHILIPS HEALTHCARE – SENIOR LIVING DIVISION, Framingham, MA
04/08 - 11/08
Field Application Engineer (Contract)
Work with Technical Specialists, Field Engineering, Sales Managers, selecting, designing and recommending technical solutions for Resident safety products and Systems for Senior Living Communities
Present an application plans to the client, being present at national sales visits, presenting application techniques using AUTOCAD, Microsoft Project and Visio tools
Provide Engineering and Sales Support to Customer & Sales Channels Partners using RFID hardware, batch data collection, using Visual Basic, Wireless data collection tools, wireless networks 802.11a/b/g/n
Ensure coordination of technical matters with Engineering and National Account Sales Managers
Managed Joint Senior Living Development Programs with Customers
HOLOGIC INC., Bedford, MA
04/06 - 09/07
Sr. Field Engineer
Provide pre and post service/sales support by maintaining close working relationships
Responsible for the Support, installation and training of Mini-MRI scanner systems
Maintain a good customer service reputation by complying with all FDA requirements
Complete all required upgrades in accordance with FDA approved procedures
Train customers on the operation and use of Hologic MRI medical device products
Provide feedback to the District Manager concerning product performances
Provide support at conventions, trade shows and customer trials
SIEMENS MEDICAL SOLUTIONS, Boston, MA
04/02 – 11/05
Field Service Engineer Level 3
Provide onsite sales/service support and technical support within the Nuclear Medicine modality
Coordinate and configure clinical networking installations to and from NT workstations, nuclear medicine scanners and the Hospital IT network backbone using PACS and Dicom software
Troubleshoot Siemens computer/networking problems within Windows NT, UNIX and Apple
Document all changes to equipment and software per FDA regulations
NORTEL NETWORKS., Billerica, MA
Senior Escalation Technical Support Engineer
Provide tier 2 escalation phone and onsite technical support to clients supporting LAN/WAN, TCP/IP, VOIP, Ethernet, ATM, Token Ring, switch/router internet products, such as Frame/Cell switching and application servers
Perform HW & SW troubleshooting and network management, remote access, and modem products
Configure lab setups/problem replication of customer network configuration, network debugging, writing ECOs
LAM RESEARCH CORPORATION, Wilmington, MA
Electro - Mechanical Designer
Designed electronic layouts and detail drawings of Sub-assemblies or components from detail to final design
Designed all schematics to go along with finished product delivered to customer. AutoCAD, View logic and other software tools
MILITARY EXPERIENCE
UNITED STATES AIR FORCE
Aircraft Systems Specialist
Responsible for maintaining, repairing and troubleshooting electronic/Mechanical equipment used on all types of Fighter Aircraft, including cockpit control circuitry.
Granted Top Secret clearance by U.S. Government.
Earned numerous certificates and credits of training by the Air Force Community College
EDUCATION
Community College of the U.S Air Force
Certificates of Training - Fighter Aircraft Armament Systems Maintenance
New England Institute of Technology
Associates Degree - Electro-Mechanical Engineering Technology
New England Institute of Technology
BS – Business Management
CERTIFICATES OF TRAINING
A+ Certification
Six Sigma Green Belt Training
Network Plus + Certification
Train the Trainer Certification
Software Testing and Quality Assurance/Reliability Training
Potential Failure Mode & Effects Analysis
Device Net (CAN) Developers Training
Several Nortel Networks certificates of training
SQL Server 2005 Administration Certificates
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