Lance J. Morgan

** **. **** ***

Marlborough, Mass. 01752

774-***-****

acu5la@r.postjobfree.com

STATEMENT/SUMMARY

Goal-driven, diligent, and highly tenacious Field Sales/Field Engineer, with more than twenty years of strong technical sales/service support experience. Offering solid skills and expertise in new product introduction, hands-on background in engineering, technical support/sales, and account management. Establishing strong, long-term relationships promoting products and services.

SKILLS

Gather requirements, conduct analysis, develop proposals, present technical solutions

Take the lead in responding to RFI’s/ RFP’s

Provide technical presentations to high level executives

Act as a liaison between engineering staff and customers / partners

Assist the sales team in acquiring new business, developing existing customers

Managed all aspects of the relationship with clients/OEMs within an assigned area

Experience using Sales Force, Agile, WebEx and SAP software

RFID hardware experience, Batch data collection tools, Visual Basic Wireless data collection tools

AutoCAD 2004/2007, SQL Server admin, Microsoft Project, Visio Design Electronic/Mechanical/Architectural Plans

Experience in DICOM and PACS administration

Experience in LAN/WAN, TCP/IP, VOIP, Ethernet Frame Relay, 802.11a/b/g/n Wireless, XML, HTML/HTML5,XSL, SAAS, UNIX, PLC Automation, Three-Axis Robotics

IT Network security: SSL, TLS, SCORM, YARA Rules

Conduct Pre-Sales POC’s and SOW’s for all supporting products

CISSP

Writing and executing HW/SW functional test procedures.

EXPERIENCE

VISEN MEDICAL – Acquired by, PERKINELMER INC. INC., Boston, Ma

11/08 - Present

Senior Field Engineer/Sales Engineer

Meet with customers as a part of the sales process in a Pre/Post sales technical engineer role, supporting all network devices, SQL Server admin and in the installation and planning of hardware / software on Biotech scanning instruments.

Gather requirements, complete analysis, participate with sales in presenting solutions to customers as the technical product / services representative

Take the lead in responding to RFP/RFI’s, providing technical assistance during the Pre/Post sales process

Conduct training and roll out software / hardware product applications to the sales applications/Field team and clientele

Present information from customers effecting future products and current challenges to sales, engineering, marketing and technical support to help set product direction

Provide input to the Product Development team upgrading instruments for cost cutting measures

Assist in the framework, planning and controlling of our FMT Software and Mechanical Development Lifecycle. Providing key relationships, logistics, setup and Technical support

Provide Technical Training classes to sales and field engineers

PHILIPS HEALTHCARE – SENIOR LIVING DIVISION, Framingham, MA

04/08 - 11/08

Field Application Engineer (Contract)

Work with Technical Specialists, Field Engineering, Sales Managers, selecting, designing and recommending technical solutions for Resident safety products and Systems for Senior Living Communities

Present an application plans to the client, being present at national sales visits, presenting application techniques using AUTOCAD, Microsoft Project and Visio tools

Provide Engineering and Sales Support to Customer & Sales Channels Partners using RFID hardware, batch data collection, using Visual Basic, Wireless data collection tools, wireless networks 802.11a/b/g/n

Ensure coordination of technical matters with Engineering and National Account Sales Managers

Managed Joint Senior Living Development Programs with Customers

HOLOGIC INC., Bedford, MA

04/06 - 09/07

Sr. Field Engineer

Provide pre and post service/sales support by maintaining close working relationships

Responsible for the Support, installation and training of Mini-MRI scanner systems

Maintain a good customer service reputation by complying with all FDA requirements

Complete all required upgrades in accordance with FDA approved procedures

Train customers on the operation and use of Hologic MRI medical device products

Provide feedback to the District Manager concerning product performances

Provide support at conventions, trade shows and customer trials

SIEMENS MEDICAL SOLUTIONS, Boston, MA

04/02 – 11/05

Field Service Engineer Level 3

Provide onsite sales/service support and technical support within the Nuclear Medicine modality

Coordinate and configure clinical networking installations to and from NT workstations, nuclear medicine scanners and the Hospital IT network backbone using PACS and Dicom software

Troubleshoot Siemens computer/networking problems within Windows NT, UNIX and Apple

Document all changes to equipment and software per FDA regulations

NORTEL NETWORKS., Billerica, MA

Senior Escalation Technical Support Engineer

Provide tier 2 escalation phone and onsite technical support to clients supporting LAN/WAN, TCP/IP, VOIP, Ethernet, ATM, Token Ring, switch/router internet products, such as Frame/Cell switching and application servers

Perform HW & SW troubleshooting and network management, remote access, and modem products

Configure lab setups/problem replication of customer network configuration, network debugging, writing ECOs

LAM RESEARCH CORPORATION, Wilmington, MA

Electro - Mechanical Designer

Designed electronic layouts and detail drawings of Sub-assemblies or components from detail to final design

Designed all schematics to go along with finished product delivered to customer. AutoCAD, View logic and other software tools

MILITARY EXPERIENCE

UNITED STATES AIR FORCE

Aircraft Systems Specialist

Responsible for maintaining, repairing and troubleshooting electronic/Mechanical equipment used on all types of Fighter Aircraft, including cockpit control circuitry.

Granted Top Secret clearance by U.S. Government.

Earned numerous certificates and credits of training by the Air Force Community College

EDUCATION

Community College of the U.S Air Force

Certificates of Training - Fighter Aircraft Armament Systems Maintenance

New England Institute of Technology

Associates Degree - Electro-Mechanical Engineering Technology

New England Institute of Technology

BS – Business Management

CERTIFICATES OF TRAINING

A+ Certification

Six Sigma Green Belt Training

Network Plus + Certification

Train the Trainer Certification

Software Testing and Quality Assurance/Reliability Training

Potential Failure Mode & Effects Analysis

Device Net (CAN) Developers Training

Several Nortel Networks certificates of training

SQL Server 2005 Administration Certificates

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