Customer Service City
Resume:
Marie Christine Bernardo
Block * Lot * Abraza Subdivision
Pinagbuhatan Pasig City
**********************@*****.***
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Skills
Good customer service ; Sensitive to customers and able to address their needs
Adaptable and possess good relationship skills with co-workers;
Team player; Can lead and manage a team
Office Administration and Computer literate
Familiarity with F&B and FMCG industry models, practices and standards
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Experience
Premiumlink Development Corporation / Executive Secretary
February 2012 – March 2016 816 West Tower Bldg., Philippine Stock Exchange, Ortigas Center, Pasig City
●Organized and maintained files and records
●Planned and scheduled meetings and appointments
Coordinates construction for all stores
Assisted customers for special requests or arrangements
Manage day to day operations for all events and activities
Supervise and manage the different terms vendors and special events
Prepare contracts of lease for all vendors
Mini Stop Philippines - Franchisee
September 2006 - 2012, Arnaiz Street Pasong Tamo Makati City
●Managed the day to day operations in the said outlet, hiring and compliance to franchise requirements
Robinson’s Galleria Department Store / Department Head
2000 –2004 Robinsons Galleria, Ortigas Pasig City
●Implemented strategic polices and work towards the advancement of that unit. Continually assess the performance of the department
RJ TV/ Telemarketer
1996 – 2000 Galleria Corporate Tower
Ortigas, Mandaluyong City
●Identified prospects through telephone and zip code directories and other prepared listings.
●Called prospective customers using telephone equipment, automatic dialing systems, and other telecommunications technologies.
●Influenced customers to buy services and merchandise using a prepared sales talk regarding services, product information, and price quotations.
●Completed orders by recording names, addresses, and purchases; referring orders for filling
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Education
St. Paul College, Quezon City / BS Business Management
JUNE 1992 - APRIL 1995, Aurora Boulevard cor. Gilmore Ave. Quezon City
Siena College of Quezon City / Secondary
JUNE 1986 - MARCH 1990, Del Monte Avenue Quezon City
Siena College of Quezon City / Primary
JUNE 1979 - MARCH 1986, Del Monte Avenue Quezon City
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Personal Information
Date of Birth: June 5, 1976
Place of Birth: Metro Manila
Civil Status: Single
Religion: Catholic
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SEMINARS and ORIENTATION ATTENDED
Date of Birth: June 5, 1976
Place of Birth: Metro Manila
Civil Status: Single
Religion: Catholic
2 Days Seminar
Duties and Responsibilities in Banking System
Philippine Commercial and Industrial Bank
St. Paul College, Quezon City
1 Day Seminar
Principles of Banking and Finance
Makati Stock Exchange, Makati City
1 Day Seminar
Monetary Policy
Central Bank of the Philippines
Roxas Boulevard, Manila
1 Week Training
Operations Training Program
Wendy’s Philippines
References
Mr. Enrico Dee
CEO, President
Foodlink Group of Company
Atty. Didi Santos Javier
Workplace Management Director
Globe Telecom
Mrs. Quimby Rodriguez
Jones Lang LaSalle
Account Lead for Globe Telcom
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