Management Project

Manu.K.M E-mail:****.**.****@*****.***

Ph: +91-741*******

EDUCATION

**** *.** ******** ******* from AJK College of arts and science

Coimbatore, Tamil Nadu with an aggregate of 72.3%

**** *** from K.K.M.H.S.S, Palakkad

(Kerala State Board) with an aggregate of 61.3%.

2005 X from G.H.S.S Koduvayur

Palakkad (Kerala State Board) with an aggregate of 67%.

PROFESSIONAL EXPERIENCE

Company- HCL Technologies Limited

Customer-Unilever

Oct-2015 – Dec-2015: Senior Specialist, Project Support

●Joined HCL for Unilever as a transition expert.

●Have handled change management and problem management.

●Mentored new joiners in the team about the process and procedures.

●Training engineers about new projects and create plans.

Company - Hewlett Packard

Customer- Unilever

Dec 2010 – Sep 2015: Tivoli workload Scheduler Administrator, Project support,

PMO Specialist.

●Led Unilever Batch Monitoring project transition from United States of America Successfully in 2012.

●Led Unilever Tivoli Batch Scheduling Project transition L2 from United States of America Successfully in 2013.

●Led onshore team of 15 FTE and won best CIP team award in 2015.

ROLES AND RESPONSIBILITIES

Project management Responsibilities

●Trains the project managers on change management, using the process and templates defined in the Program PMO handbook. Specifically address the difference between various categories of changes: change to a project, change that generates a new project or change that generates a service request.

●Organizes and facilitates work sessions with the project management community and individual project managers to articulate project changes, using standard change control processes, templates and documents..

●Ensures that the information related to project changes is consistent across the dashboard reporting, the project plans and DAIR Risk Log (Decisions/Assumptions/Issues/Risk) program dashboards.

●Liaises with the project specialists from the Program PMO Services (assigned to supporting the various streams of work) in order to ensure that significant variances of the project plans are addressed via the change management process.

●Implement together with the Account PMO Implementation lead the Risk Management process as part of the Account Governance model.

●Organize workshops for the Account to articulate data collection on relevant risks through the DAIR Risk Log and provide appropriate documentation and updates.

●Consolidation of risks in the Account Risk Log accordingly with the rules and maintain the Account Risk Log.

●Assist the Account in risk prioritization, monitoring the progress of the risk response plans and triggering actions to the relevant risk owners.

●Implement quality controls defined on all deployed tools and processes for risk management.

●Preparation of risk reporting and communication activities.

●Lead Risk Management reviews and publish meeting minutes.

●Drive Risk Management, making sure the Account team are performing their risk management responsibilities

Operational Responsibilities

●Giving Support for customer application jobs on a daily basis

●Defining jobs and job streams according to the customer requirement

●Defining calendar for schedules

●Day to day production or test support according to the customer requirement

●Monitoring TWS services are running fine in all the TWS servers in order to make the job success

● Manage the infrastructure services for the business to ensure maximum availability and performance at all times

●Using Tivoli Workload scheduler, Scheduling backup jobs and other application related jobs. And resolving production issues on a daily basis with the customer.

●Working on critical changes including server patches.

●Deploy methodologies for server and systems performance and providing performance statistics and reports.

●Working on Problem management to resolve critical production issues by involving with other support team

●Dealing with new project transitions and process streamlining

●Preparing presentation to the customer on a weekly basis for KPI and service quality review slides.

●Attending Service delivery review calls with customer and resolving issues and proactive approach plan creations

●Evaluated and resolved or escalated issues, as appropriate, to higher-level

●Doing problem management for users from the previously and repeating issues for better user satisfaction

●Making sure Key Production Environment jobs/schedules are running on time and generating report to the customer on daily basis.

●Preparing the process documents with ISO standard.

●Labeling tapes for backup and monitoring using Networker management console

●Monitoring and Scheduling backup using IBM Tivoli Scheduler Console

●Worked in HPSM9, OVSC, for monitoring the performance of the server.

●Worked in IBM Tivoli, TWS, for scheduling and monitoring the backup and other job schedules

TECHNICAL SKILLS

Project Management : Prince2 Certified, PPMC@ES

Service Delivery : ITIL Exin V2 Certified

System Administration : MCP (Certified), MCSE (Trained), IBM Tivoli, Networker, Putty.

Programming language : C, C + +, Java, COBOL

Packages : Visual basic, MS Office

Multimedia : Adobe Photoshop

Operating System : Windows Xp, windows 7, Windows server 2003

ACHIEVEMENTS

●Received customer appreciation on the problem management and continual improvement plan done for Unilever.

●Incident reduction done for AMET region which helped the human efforts from 5 FTE to 1 FTE

●Successful migration of projects from USA to India in the month of October 2012 and July 2013.

●Unilever U-Think Competition winner conducted by Unilever Worldwide.

●Received Rajya Puraskar award for best scout from the governor

●Have won prizes in many inter collegiate competition across Tamilnadu and Kerala

●Have installed and configured 700 computers for OPI (Outsource Partners India limited, Cochin)

PERSONAL PROFILE

Name : Manu.K.M

Father’s Name : Mohandas.K

Date of Birth : 25.06.1990

Gender : Male

Marital Status : Single

Religion : Hindu

Nationality : Indian

Languages Known : English, Malayalam, Hindi, and Tamil

Strength : Self-confidence, Adaptable.

Hobbies : Riding bike, Playing guitar, playing cricket

DECLARATION

I, solemnly declare that all the details mentioned above are true to the best of my knowledge and belief.

Place: Bangalore yours faithfully

Date: (Manu.K.M)

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