Customer Service Technical Support
Resume:
MASILANG, JOHN EDISON O.
* ******* **. ******* **** Laguna
Cell Phone #: 091********
Email address: **************@*****.***
CARRER OBJECTIVE
I am seeking for company where my experience can not only improve the status of the company but also automate the working process to the best possible one.
WORK EXPERIENCE:
Aruze Gaming Company (AMS environmental management corp). (May 2015 – Feb 2016)
Light Industry and Science Park III (LISP III) San Rafael Sto.tomas Batangas
QA tester / Game Debugger
Finalize on the best suited approach
Testing activities on schedule for the game
Testing task and assignments
Selecting test strategies and moves for the games
Test methods and criteria
Problem tracking and reporting
Record document / data and reference
Identity most important test (critical bugs)
Attempts to discover hidden bugs
Audit Checking in game
Integrated Microelectronics Inc. (May 2014 – Dec 2014)
Laguna Techno park binan city laguna
Process Engineer / Technician
• Ensure projects are completed on time
• Develop innovative solution
• Collect, record, and transcribe data.
• Develop and implement systems that optimize all phases of production process.
• Provide suggestions during incident investigations.
• Advise on corrective actions.
• Work with equipment designers and manufacturing officers to develop a cost-effective
and working production process.
• Evaluate and improve on processes in manufacturing systems
• Six sigma (Define Measure Analyze Improve Control)
ON THE JOB TRANING EXPERIENCE:
Honda Cars Alabang (April 2012 – May 2012)
Alabang Zapote Road Corner Investment Road Muntinlupa City
IT staff / Technical Support
• Resolving 100% of the problems encountered for the whole 324hrs on the job training.
• Able to finish the 324hrs On the Job Training without absences and complains.
• Encoding the Inventory of the MIS department including their POS.
• Answers phone calls and entertain costumer quires.
• Cleaning the Computer Hardware using different equipment.
• Assemble and setup computer units for order
Colegio de San juan de Letran Calamba (Oct 2012 – Mar 2013)
Bucal Calamba City Laguna
IT staff / Technical Support
• Manage and operate the Server that controls 60+ Computer units.
• Create and maintaining trainees database created in MS Excel to store Students time
Record and Schedules.
• Encoding the Syllabus of over 6 Department in MS word.
• Rearrange and configure the computer network in 2 rooms in the campus.
• Check and distribute the request of the students in a fast and consistently correct
distribution of hardware and tools requested.
PERSONAL INFORMATION
Date of Birth: February 3, 1993
Age: 22
Civil Status: Single
Nickname: Edison Gender: Male
Mother: Maureen Ocampo Occupation: Housewife
Father: Eduardo Masilang Occupation: Engineer
Religion: Roman Catholic
EDUCATIONAL ATTAINMENT
College Education
School: Colegio de San juan de Letran Calamba
Degree: B.S. Information Technology
Address: Bucal Calamba City Laguna
School Year: 2009 - 2014
High School
School: Laguna College of Business and Arts
Address: Calamba City Laguna
School Year: 2005-2009
CHARACTER REFERENCES
Edison Esberto – College Instructor
Colegio de San juan de Letran Calamba
Rose Ann Malaborbor – College Instructor
Colegio de San juan de Letran Calamba
Kevin Abaquin – Marketing Officer
Uncle Cheffy
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
John Edison O. Masilang
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