Support Manager

Résumé

Chris Drake

Full Name: Christopher David Drake

Address: **** ******** *****, ******** *** 2N2, Canada Phone: 250-***-****

Mobile: 250-***-****

e-mail: **.*****.*@****.**

Availability: Immediate

Résumé: CD Drake (cont.)

Page 2 of 3

Previous Positions:

Associate Veterinairy Clinics (AVC)

Service Date: November 2014 to March 2016

Position: System Administrator – Vancouver Island Hospitals & Clinics Key performance areas:

• Maintenance and support of end-users and network infrastructure.

• Maintenance, configuration and support of Windows Server 2003, 2008 and 2008 R2 products.

• Configuration and maintenance of Exchange Server (2007 and 2010)

• Installation and basic support of SQL Server (2008, 2012)

• Software support of Windows (XP, Windows 7/8/10) Office (07, 10, 13)

• Configuration and installation of new servers and equipment. Configuration od RAID

(0,1,5,10) volumes on servers with SSD, SAS and SATA. NAS configuration with iSCSI.

• Virtualisation and migration of existing server platforms (VMWare and Hyper-V)

• Implementing and configuring new server platforms (Dell ProLiant and HP Gen9)

• Implementation and configuration of Terminal Servers and Remote Desktops

• Upgrading of security – McAfee business products and EPO.

• Maintaining, installing and configuring routers and firewalls (Netgear, Sonicwall and Meraki)

• Resolving virus attacks, recovering from Ransomware

• Ensuring backups and devices in place to secure servers

• End user support – remotely (LogMeIn) and on-site. Referees:

James Idris, Director of IT – AVC Calgary – 403-***-**** Dean Murphy, Practice Manager, Shaw Group AVC – 250-***-**** Dr Kirk Prince, DVM, Medical Director, Central Victoria Veterinary Hospital, 250-***-**** Dr Nicholas Shaw, DVM, previous owner of the Shaw Group – 250-***-**** Shaw Pet Hospitals, Saanichton, BC

Service Date: 16-12-2009 to October 2014

Position: Systems Administrator

Key performance areas:

• Managing and maintaining Windows Server (SBS 2011 and Server 2008 R2) network system for the central location and 3 remote branch hospitals within Victoria.

• Hardware support of the core Dell 510, HP ProLiant and Supermicro servers, thin clients and desktop PC’s. Ensuring availability of POS equipment and printers. Purchasing and upgrades of new and existing hardware. Software support.

• Ensuring router-based VPN uptime, monitoring connectivity and improving application responsiveness at the remote locations.

• Introduction of VoIP phone systems (iTel) for all branches to replace Telus. Résumé: CD Drake (cont.)

Page 3 of 3

Contract Positions:

Randstad Canada. Installation of new computers and POS equipment at Sunglass Hut locations on Vancouver Island

Kelly Services BC Contract technician for IBM Canada. Hardware installation within Victoria region. Educational Record

1. IT Training – Victoria, BC

2009 - CompTIA A+ (601/602)

2009 – CompTIA Network+ (N10-004)

2009 – Academy of Learning, Victoria, MCSA

2009 - Microsoft MCSA – 070-270

070-290

Additional details regarding higher education, schooling and positions prior to 2009 available upon request.

Chris Drake, May 2016

Contact this candidate