Customer Service Maintenance

Greetings

Over the past **+ years I have acquired an extensive background in the planning, implementation, installation and maintenance of various hardware and software systems. I am especially proud of my achievements implementing and supporting a business-critical, maximum-availability ERP system in some multi-national corporate environments.

I have had great success working with functional staff as both an analyst and as a trainer. I able to provide successful solutions to serve them because I understand their needs and I know the technology.

I am self-motivated and enthusiastic about information technology and stay up to date with changes in the IT industry. I especially enjoy customer service, providing excellent support on applications, network and database systems. I embrace new technologies with passion.

I enjoy working with others in a cooperative environment to make things better, and I am good at it. I provided effective leadership for several successful information technology projects with various objectives. Some of my projects reduced costs, improved workflow, and enhanced security. My team members were very complimentary of my direction and time management skills, which were key factors for our success.

Please accept this resume in confidence, as I've not notified my employer of my intention.

Best Regards

Lidia Alanis

Proven success as Oracle JDEdwards EnterpriseOne Administrator providing CNC, Security, OMW, OMC, Server Manager, Job Scheduler, Printers, Installation, Updates, Configuration and Troubleshooting.

Talented, results-driven Systems Administrator with versatile cross-platform experience in systems/network architecture, installation, implementation, integration, security, and administration in local and remote environments.

Self motivated, top-performing technical and application specialist with a broad range of skills including

Administration, installation, training, and support of client/server hardware, software, peripherals, and networked.

Delivery of LAN/WAN connectivity, security, peripherals.

Design of client/server/database-related applications.

Software: Oracle JDEdwards EnterpriseOne, FormScape, JDEDirect, Optio, Oracle IPM, Oracle Document Capture, Websphere, Oracle Application Server, Oracle WebLogic, Vertex Q, Lotus Notes, Macola, Crystal Reports, ArcServ, BMC Patrol monitor, COGNOS, and Microsoft Office.

Hardware: IBM, Dell, HP, Compaq, HP-9000, IBM 840, IBM 595, and IBM 570.

OS and Networking: Windows (95/98/NT/2000/ME/XP/2003/2008), Citrix, iSeries, UNIX, Linux, Novell, TCP/IP, routers, and wireless network.

Languages: Lotus Notes, Visual Basic, Clipper, DBASE III, and HTML.

Databases: DB2, Oracle, BTREIVE, MS SQL Server, and MS Access.

TARGET JOB:

Desired job type:

Employee.

Desired status:

Full Time.

Site Location:

Telecommuting

Availability:

20 days after job acceptance

WORK STATUS:

US Citizen

EXPERIENCE

10/12 – Present

Application Management Senior Advisor

(JD Edwards Sr. CNC)

Dell

Telecommute

Working with development team, business analyst team, IT operations teams, and end users to effectively manage the EnterpriseOne and the Dell Financial Services applications day-to-day operations including, incident management for all the DFS applications, incident prevention, monitoring, automation, new releases deployments, and for JD Edwards projects, package build and deployment; security modifications and task view maintenance; JAS and BSSV Servers administration, support, and upgrades. Assisting with the scheduling and installation of EnterpriseOne software changes such as ESUs, Updates, Upgrades, and Tools Releases. As well as documenting administration procedures, and knowledge base articles for all the DFS applications (including JDE), assurance of successful Disaster Recovery drills, and keep up-to-date its documentation.

Key Accomplishments:

-Successful Oracle-JDEdwards EnterpriseOne Upgrades:

oFrom version 8.12 to 9.1 – Eight Enterprise Servers (Windows 2008 R2), Four Web servers (WebLogic 10.3.5), Six BSSV servers (WebLogic 10.3.5), Two Database Servers (Oracle 11gR2),Two deployment servers (Window 2008 R2), Eight Dev clients.

oFrom 9.1.2 to 9.1.4.7 – Tools Release

oFrom 9.1.2 to 9.1.5.3 – Tools Release

oMultiple ESU impact analysis installation and special instructions.

-Update all the JDE knowledge articles from 8.12 to 9.1

-Architect Disaster Recovery design

-Disaster Recovery documentation

-Successful Disaster Recovery drills

-Vertex Q Upgrade from 3.3 to 4.1 and monthly updates

-Add two custom environments for testing

-Develop the Deployment servers synchronization scripts and procedure

-Load Balance solution for the JAS and BSSV servers

-Performance improvement for key reports

-Implement monitoring solutions

-SSL certificate upgrades

-Incident Reduction

06/11 – 09/12

JD Edwards Sr. CNC

Servers Suites, LLC

Telecommute

Working for multiple customers with a wide range of JD Edwards EnterpriseOne versions to manage their EnterpriseOne operations and handles their daily tasks for their environments including package build and deployment; security modifications, task view maintenance, issues troubleshoot and resolution, research, and systems monitoring; some iSeries, Linux, Unix, and JAS Servers administration, support, and upgrades. Assisting with the installation of EnterpriseOne software changes such as ESUs, Updates, Upgrades, and Tools Releases (Service Packs). As well as writing customers documentation and procedures.

Key Accomplishments:

-EnterpriseOne performance tuning and system stabilization for our customers

-Path codes homogenization to ensure successful full packages and comparable testing for our customers

-Create OMW save locations for some of our customers version 9.0

-Add new environments for some of our customers version 8.10

-Successful Oracle-JDEdwards EnterpriseOne Upgrades:

oMultiple ESU impact analysis installation and special instructions for versions 8.11 SP1 and 9.0

-Implement E1 Business Services and Transaction Server for JD Edwards version 8.12 for one of our customers. Oracle WebLogic 10.3 (Linux)

-End of the Year ESUs installation training for customer version 9.0

-Languages and Localization implementations for customers version 8.11 SP1 and 9.0

-Customers Documentation project

-Add Windows enterprise server for Job processing for customer version 9.0

-Implement E1 Business Services for JD Edwards for customer version 9.0. WebSphere 7 (Windows)

-Daily support for customers with JD Edwards versions: XP, 8.10, 8.11 SP1, 8.12, 9.0, 9.1

Corporate IT Systems Administrator

10/04 – 06/11

URS Corporation - Data Center

Austin, TX, US

Work with a broad range of co-workers to effectively manage the EnterpriseOne operations and handles day-to-day operations of the URS environment including package build and deployment; security modifications and task view maintenance; some AS/400, and JAS Servers administration FormScape, Oracle Document Capture, Oracle IPM, and Transform administration, support, and upgrades; and coordination with operations staff. Providing third-level user support and issue resolution 24/7. Assisting with the scheduling and installation of EnterpriseOne software changes such as ESUs, Updates, Upgrades, and Tools Releases (Service Packs). As well as documenting operational activities, administration procedures, training and monitoring Operations staff to execute daily tasks, assurance of successful Disaster Recovery with updated recovery procedures, DR drills. As well as be a mentor for Jr. CNC Administrator.

Key Accomplishments:

-Installation, configuration, deployment, administration and troubleshooting of Websphere 4.0.5 with EnterpriseOne XE Web servers on Windows 2000, and Websphere 5.0.2 and Network Deployment with EnterpriseOne 8.11 Web servers on Windows 2003.

-Configuration for all the environments (Terminal Server, JAS, Fat Client) EnterpriseOne XE

-Participate on the system rollout for Europe and Middle East

-System test and system rollout - Subscription based report warehouse (Custom code)

-Disaster Recovery documentation - Web servers and deployment server

-Participate on Disaster Recovery Drill

-Successful Citrix and Web servers’ maintenance and troubleshooting.

-Successful Oracle-JDEdwards EnterpriseOne Upgrades:

oFrom version XE SP22 to 8.11 SP1 8.94 B1

oFrom SP1 8.94 B1 to 8.94 D1 to 8.94 H1

oFrom 8.94 H1 to 8.95 F1 to 8.96 H1

oFrom 8.96 H1 to 8.97.1.3

oFrom 8.97.1.3 to 8.98.3.1

oMultiple ESU impact analysis installation and special instructions.

o8.11 Deployment Server configuration, installation, and upgrade from XE SP22.

oWebsphere 5.0.2 and 6.1.9 servers with Network Deployment installation, configuration, tuning and upgrade for EnterpriseOne 8.11

o8.11 Task Views implementation

-EnterpriseOne XE and 8.11 Administration and Operational Procedure Manuals.

-Implementation of two independent environments for URS “Sand Box” IT testing servers.

-Implement Performance Monitor on the testing environments.

-Implement E1 Business Services for the integration of .Net application

-Acorde 4.0 upgrade to Oracle IPM 10gR3

-Capture 4.1 upgrade to Oracle Document Capture 10gR3

-Covus 2.12 upgrade to FormScape 3.4

-FormScape 3.4 upgrade to Transform 4.1

JDEdwards EnterpriseOne Systems Administrator

01/00 – 09/04

Vesuvius USA - Data Center

Carnegie, PA, US

Direct and execute all the aspects of daily operation including systems upgrades, version control management, packages, project leader and 24/7 IS solution support for end users of 40+ national and international locations.

Key Accomplishments:

-Installation, configuration, deployment and administration of Websphere with JDEdwards EnterpriseOne Web server solution on Windows 2000 server.

-CNC configuration for all the environments (Terminal Server, Java, Fat Client)

-Successful design and implementation of distributed COGNOS intranet solution (IIS) with servers in Brussels, UK, France, China, Australia, India and US.

-Scripts development and implementation to automate administrator tasks.

-Successful Windows NT, 2000, 2003 and Citrix update and maintenance.

-Built successful technical environment from the ground up for the JDEdwards EnterpriseOne ERP project. (Manufacturing, Procurement, Sales, Finance, Transportation).

-Successful JDEdwards EnterpriseOne Upgrades:

oFrom NT enterprise server and MSSQL server to HP UNIX and Oracle.

oFrom version B7332 to XE.

oFrom XE base line to Cum 6.

oMultiples Service Packs and ESU’s.

oLanguages installation.

oPayroll and HR module installation.

oNew Deployment Server configuration and installation.

-JDEdwards EnterpriseOne and COGNOS national and international support (>600 JDE users from US, Canada, Mexico, Germany, UK and >200 COGNOS users from Belgium, US, China, France, Australia, UK, India)

-Successful leader and designer of the new JDEdwards EnterpriseOne’ security strategy development, implementation and rollout.

-Lotus Notes security request and approval workflow development and implementation.

-JDEdwards EnterpriseOne Administration and Operational Procedure Manuals.

-JDEdwards EnterpriseOne’ environments and database optimization.

-Reports design and development in Lotus Notes and Crystal reports.

IS Specialist

06/97 – 12/99

Vesuvius Mexico

Monterrey, MX

Provided outgoing technical support and administration for hardware, software, networking and backups. Coordinated Lotus Notes workflow projects and designed multiple administrative reports (Crystal Reports). Earned a reputation for quickly and efficiently resolving all kind of technical problems.

Key Accomplishments:

-Developed hundreds of administrative reports with Crystal.

-Successful MACOLA (administrative system) system upgrade from version 5 to 7.

-Successful Y2K testing for all hardware and software.

-Maintained backup system as well as hardware and software inventory.

-Coordinate successfully the installation in the plant of a new ATM machine.

-Lead A/R collection system and purchasing requisition-approval workflow design, develop, implementation and support.

-Developed cost-saving plans for the IS department.

-Successful network (voice and data) maintenance, upgrade and support.

Consultant (Analyst/Developer & Project Leader)

03/92 – 12/96

Saul Cantu & Associates

Monterrey, MX

Provided maintenance and new development for various customers in Clipper, Visual Basic, Lotus Notes and SQL server database.

Key Accomplishments:

-Developed, implemented and maintained insurance compensation system in Clipper.

-Lead the development and implementation of the Damage Prosecution system in Visual Basic and SQL Server.

-Documentation control workflow in Lotus Notes.

Analyst

06/90 – 02/92

Monterrey Insurances

Monterrey, MX

Responsible for money market, and long term investment portfolios, provided daily, weekly and monthly investment and earning reports to the finance department management.

Key Accomplishments:

-Design financial reports in Lotus 123 and Excel.

-Investment system in DBASE III.

-Daily financial investment activities.

EDUCATION

Bachelor degree: Computer Information Systems

09/85-09/89

Regiomontana University

Monterrey, MX

Continuing Education Coursework

1992 - Present

Financial Administration, Lotus Notes programming, Sales, Novell System Administrator, MS Access, Novell Service and Support, JDE Common foundation, JDE CNC, JDE System Administrator, Unix Foundation, JDE Foundations Tools, Unix System Administrator, Citrix Administrator, COGNOS Access Manager Administration, COGNOS PowerPlay Enterprise Server Administration, Cognos Upfront Administration. Front Line Leadership (Zenger Miller), Oracle IPM Administration, Empirix (monitoring). Control-m (scheduling tool), ITIL training, ChangePoint, Foglight.

SKILLS

Skill

Last Used

Experience

PC Troubleshooting

2004

7 years

Systems Administrator

Currently Used

18 years

IS Consulting

1996

4 years

Customer Service

Currently Used

20+ years

Cost-Save Initiative

2000

3 years

Productivity Enhancement

Currently Used

5 years

Preventive Maintenance

2004

5 years

Project Leader

2011

7 years

EnterpriseOne Administrator

Currently Used

16 years

WebSphere Administrator

Currently Used

7 years

COGNOS Administrator

2004

1 year

Data Base Support

Currently Used

12 years

WebLogic Administrator

Currently Used

4 years

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