Manager Service
Resume:
Ms. Billie Christian
Southfield, MI 48075
Livonia, MI 48153
Cell:313-***-**** Home:248-***-**** Email: ***************@***********.***
ˉˉˉˉˉˉProfessional Overviewˉˉˉˉˉ
Objective
To utilize education, professional skills and expertise in social work administration and service delivery to substantively impact the lives of children and families
Children’s Aid Society of Southeastern Michigan
Detroit, MI
Executive Director 2008 _ 2016
Interim Executive Director 2007 – 2008
Chief Operating Officer 2002 – 2007
Program Administrator 2000 – 2002
Counselor, Case Manager, Youth Advocate 1996 – 2000
Executive Director 2008 – 2016
Developed Leadership Management Team to enhance Program Development and Coordination of Service Delivery increasing annual revenue and capacity to leverage funding opportunities
Increased unrestricted funding for daily operations of agency through collaborative partnerships with UWSEM and Detroit Public Schools
Initiated and achieved, establishing collaborative community prevention/ intervention services in Harper Woods and Ecorse School Districts’
Collaborated with Detroit Crime Commission to successfully reduce youth gun crime and gang activity in Eastern District of Detroit
Developed employment/life skills training programs and proposals to receive funding for Public Service Grants (NOF/CDBG), Comprehensive Anti- Gang Initiative (DOJ) Employability /Life Skills Training/Career Coaching (MEDC), Career Coaching (ARC, DCP)
Interim Executive Director 2007 – 2008
Developed, implemented and expanded Continuous Quality Improvement Program to incorporate staff training, strategic planning retreats, fund development planning, fundraisers and friend raisers building on the expertise of staff
Successful implementation of Grandparent program (Grandma/Grandpa House) and collaborative services for Seniors and Teens
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Chief Operating Officer/ Program Research & Development 2002 – 2007
Develop/ Update and revise Organization Operations, Policies and Procedures
Training and Implementation of Continuous Quality Improvement Program (CQI) and Case Management Audit
Provided Consultation and Training for staff and program partners to enhance CAS Development Center operations, increasing number of Head Start students from 34 to 88 children, and increased annual revenue to serve additional children and families
Successful implementation of incentives to boost staff morale and encourage team work/support
Implemented intergenerational program services for children and grandparents
Coordinate and implement agency successful Re-accreditation process
Supervision of Professional Staff increasing designation of mid management responsibilities
Develop and Implement strategies for leveraging funding opportunities
Salary and wage determination/Contract Negotiations
Monitor contracts, programs, program sites and program budgets to assure quality service provision
Research and write grants for program funding expanding and diversifying agency revenue sources
Actively networking in the community to increase agency exposure and donors through outreach and collaboration with community organizations
Human Resource Responsibilities, Highlighting Employees and Program Units monthly for outstanding service and/or contributions regarding children and families
Program Administrator / Management 2000 – 2002
Early Childhood Development Consultant on Intergenerational Wrap Around Services
Implementation of Enhanced Employee Assistance Program
Grant Writing and Pilot Program Development to reduce external client referrals
Crisis Intervention, Family / Youth Counseling w/ DPD Child Abuse and Neglect Unit
Develop Program Compliance and Funder Reports sustaining and increasing funding.
Soft Skills Trainer for Great Grandparents (Seniors)
Public Speaker /Presenter for United Way Community Services Fundraising Campaign
Counselor/ Case Manager/ New Program 1996 – 2000
Development/ Grant Writer
Crisis Intervention Counselor ( vulnerable population of children-seniors in families)
Development and Implementation of Individual / Family Service Strategies
Youth and Family Intake and Assessments
Psycho-Social Assessments to provide person centered planning
Implementation of Employability / Life Skills Training Program increasing funding for youth Programs
Facilitation of Employability /Life Skills Trainer City of Detroit Youth Department
Implementation of Train the Trainer Work Program
Facilitated Parenting Support Classes for Parents & Grandparents
Recipients Rights Officer for School Based Community Mental Health Program
Expansion of school based youth and family services stabilizing families of students
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Social Worker, Youth & Family Counselor/Case Manager 1997 – 1999
High Risk Youth Case Management /Family Advocate
Provided on site at the, Narcotics Special Enforcement Section (NSES), police precinct, counseling and crisis intervention services to high risk youth and families referred by the DPD Precinct Officers and Gang Squad reducing out of home placement
Facilitated Socialization Groups and Life Skills Training Sessions
Facilitated Parenting Support Classes in conjunction with the DPD
Designed / Implemented DPS Middle School Transition Program improving school attendance and youth academic achievement
Daycare Consultant for Curriculum Development and NAEYC Accreditation
Children, Youth and Family Advocate 1996 – 1997
Counseling and Youth Outreach and Family Services
Developed /Implemented Crisis Intervention Program Serving youth and families successfully preventing and/ or eliminating juvenile delinquent behavior of youth served with the Detroit Police Department (DPD) Narcotics Special Enforcement Section (Gang Squad).
EDUCATION
2007 Eastern Michigan University Ypsilanti, MI
Program: Graduate Social Work Degree: MSW
1997 Spring Arbor University Spring Arbor, MI
Program: Family Life Education Degree: Bachelor of Arts
1994 Lewis College of Business Detroit, MI
Program: Business Degree: Associate Degree
1991 Wayne County Community College Detroit, MI
Program: Early Childhood Development Degree: Certification
REFERENCES AVAILABLE UPON REQUEST
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