Receptionist, Customer Service, Administation Assistant, Data Entry

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Riane Wells

Phone: 816-***-****

Email: ************@*****.***

OBJECTIVE

Highly experienced customer service professional. Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral and written communications. Comfortable interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. KEY COMPETENCES

Identify customer needs by gathering information and assessing customer’s knowledge of products.

Remain calm when working with upset customers.

Solve customer problems and know when to refer problem to a manager.

Strong knowledge of Microsoft Office Programs

Strong data entry and typing skills.

EDUCATION

University of Central Missouri 1st year completed (2008-2009)

High School Diploma from Archie High School in Archie, Missouri (2007) PROFESSIONAL EXPERIENCE

Amerigas Customer Relations Representative 2015

Solves customer issues with the goal of customer satisfaction and customer retention.

Accurately maintain customer data, transactions and information in SAP through accurate data entry

Handle multi-line phone system answering inbound calls and offering solutions to customer inquiries

Keep track of daily receipts and cash on hand, daily deposits and cash count. SkillPath Corporate Strategies Associate Account Manager 2014

Prospect new leads using ZoomIn

Set appointments for Account Managers

Meet daily, weekly and monthly quotas

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Riane Wells

Town & Country Disposal Inc. Receptionist 2011-2013

Handle multiline phone system, screen calls and forward calls to appropriate party

Establish new customer accounts and focus on customer retention

Accounts receivable

Excellent data entry skills

Verizon Wireless Customer Service Representative 2010-2011

Handle customer inquires via phone and face to face

Maintain inventory

Customer retention and new customer set up

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