Customer Support Manager

Harish Kumar

Email: ****.**********.****@*****.*** Phone: 998-***-****

Work experience

1.Worked in Vodafone south limited as a Customer support representative

Roles and Responsibilities as Customer support representative:

Handling walk- in customer issues and get the issue resolved coordinating with backend team

Upselling Postpaid connections and dongle connections.

Provides Daily, Weekly & Monthly analysis on customer issue to store manager.

Educational

Qualifications:

.

Degree from HRD Degree College

Intermediate from Vishwa Jyothi junior college Hyderabad.

S.S.C from Apollonia High school Hyderabad.

Strengths:

Optimistic approach towards problems.

Self-Confident and Self-motivated.

Adept to adapt to new environment.

Soft skills:

Operating Systems : MS-DOS, Windows 98 & 10, MS-Office.

Packages : MS-Office.

Key Skills : Back end resources, Excel skills, Analysis and Strong

Knowledge on MS-Excel related queries.

Personal Profile:

Date of Birth : 28-07-1987.

Fathers Name : Vishwanath Rao.

Gender : Male

Languages Known : English, Telugu, and Hindi

Address : 3-4-128/2

Attapur, Mehdipatnam

Hyderabad.

Date:

Place: (Harish Kumar)

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