Customer Service Front Desk

LORENA TRETO SUAREZ

***** ** *** ***, *****, FL, 33157 Cell phone: 305-***-**** ****.*******@*****.***

Authorized Employment Permit

Career Overview

Dedicated Customer Service and Front Desk Representative motivated to maintain customer satisfaction and contribute to company success. Hardworking, highly motivated, for the work. Multi-task-oriented according to the best for the guest. Organized, outstanding, personable and positive to solve the problems. Responsible with the work with good results-oriented and well-qualified. Customer-focused, dedicated, energetic with experience focused on the needs of the guests.

Core Strengths

Strong organizational skills

Active listening, reading, writing and speaking skills in English, Spanish and French

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Large cash/check deposits expert

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Adaptive team player

Critical thinking.

Data collection and entry expert

Documentation, email,

Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Work skills

Report Transcription

Research

Accomplishments

Researched, calmed and rapidly resolved client problems and conflicts.

Worked with company systems and diligently completed all assigned tasks, working overtime as needed.

Greeted customers upon entrance and handled all problems

Assisted customers over the phone regarding store operations, product, promotions and orders.

Interviewed clients via market research surveys to identify product issues and customer needs.

Work Experience

From November 2012 to February 2014

Memories Resort at Gaviota Tours Company (Cuba)

Customer Service

From February 2014 to January 2016

Paraiso Resorts at Gaviota Tours Company (Cuba)

Front Desk Representative

From September 2011 to November 2012

Martha Abreu’s University (Cuba)

English Translator, international publications in a cardiology article translation.

Education

Bachelor’s Degree in Arts (2011)

Studied English and French Languages

Central University Martha Abreu de las Villas. (Santa Clara, Cuba)

Post Graduate Training in Customer and Front Desk Representative (2012)

Memories Resort. Cayo Santa Maria. (Villa Clara, Cuba)

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