Forklift Operator Customer

JEREMY BROUSSARD

*** ******** ****, *********, ** 70503

Home: 337-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Efficient Machinist with 8 years' experience setting up and operating a variety of machine tools to produce precision parts and instruments, including fabricating, modifying, and repairing mechanical instruments.

A strong background with CNC machines, machining various size parts, steel or plastic. I have knowledge and at least 2 years in Cable Installation and as a Customer Support Technician in troubleshooting equipment and network problems. I am a person who can quickly and accurately diagnose and repair technical issues if needed. I can quickly adapt and learn in new environments. I understand the importance of maintaining high client expectations, and the quality and assurance of services provided in any workforce.

SKILLS

CNC machine operation

Troubleshooting

Fanuc controls

Fast learner

Exceptional communication skills

Pneumatic tools use

Networking and communication

knowledge

Certified forklift operator

Dependable

Hard working and self-motivated

Excellent communication skills

Safety oriented

WORK HISTORY

06/2008 to 05/2016Machinist

Franks International – 100 Easement Rd, Broussard, LA 70518 Operated forklifts, hoists and other material handling equipment. Adhered to all safety protocols and safe work practices to reduce likelihood of injury. Studied blueprints, work instruction, sketches, drawings and manuals to determine dimensions and tolerances.

Selected, aligned and secured holding fixtures, cutting tools, attachments, accessories and materials on Various machines, Hass, Okuma, Doosan, Mazak Used CNC and manual equipment to perform rough and finishing machining. 12/2006 to 06/2008 Installer/service tech

Cable Connections/Cox – Duson, 70529, LA

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Programmed and troubleshot devices following installation. Recommended system-level hardware and software installations. Ran cables and connected receivers.

Installed cable support systems and prepared workstation outlets. Fed cables through access holes, roof spaces and cavity walls. 11/2004 to 12/2006Customer Service Rep

ATT/ Cingular Wireless – 221 Venture Way, Lafayette, La Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Referred unresolved customer grievances to designated departments for further investigation.

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

EDUCATION

2000 High School Diploma:

Lafayette Christian Academy - 220 Portland Ave, lafayette, la 70507 2014 Journeyman Apprentice: Computer Numerical Controls Louisiana Workforce Commission -

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