Customer Service Data Entry

Amanda K. Lohraff

*** *. ******** **. – Watervliet, MI 49098

269-***-**** – *********@*****.***

OBJECTIVE

Hard working, reliable individual eager to secure employment utilizing previous work experience.

EMPLOYMENT HISTORY

Aerotek – Whirlpool - Customer Care - 01/2016 – Present

Extensive customer service classes

Listening and resolving problems

Data entry

Lakeside Books, Benton Harbor, MI - Operations Manager - 10/2014 – 11/2015

Ordering, shipping, finalizing orders

Organizing, budgeting, directing and supervising 2 to 8 people

Customer service; online and answering phones

Taking charge of situations, making split decisions, meeting deadlines

Walgreen’s, Benton Harbor, MI - Pharmacy Technician - 07/2012 – 11/2015

Customer service, answering phones

Billing, solving problems

Entering and billing prescriptions

Excess Recovery Solutions, St. Joseph, MI - Warehouse labor / Office - 08/2010 – 08/2011

Running, organizing and operating an office

Customer service; answering phone and emails

Update and maintain website; building and exporting information for weekly online auctions

Forklift operator

Lane Automotive, Watervliet, MI - Mail Clerk/Receptionist - 02/1999 – 01/2009

Receptionist: greeting guests and customers, answering switchboard phone

Sorting, delivering and preparing outgoing mail

Scheduling meetings and trips

Data entry, orders from the internet and fax: finding/correcting orders, re-entering and faxing/emailing confirmations

Employee newsletter: gathering information from different departments/people, organizing and writing article/ads for in house

Packing and shipping orders

Stocking shelves; forklift/cherry picker certified

Providing outstanding customer service

EDUCATION

High School Diploma

River Valley Adult Education

Three Oaks, MI

Customer Service Classes

Southwestern Michigan College

SKILLS AND ABILITIES

Keeping a budget; organizing and ordering over 100 orders a day; completing daily lists and duties; checking inventory and keeping it up to date; computer skills and usage in Windows Millennium, 07’, XP and 08’ editions; switch board operator; data entry; filing; scheduling; fork lift operator; customer service.

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