Customer Service Manager
Resume:
ISAMAR FRANCO
**** ******* **, *******, ** *****
*************@*****.***
SUMMARY OF QUALIFICATIONS:
Huge joy working with people and exceptional ability to provide quality customer service.
Excellent administrative, organizational, and communication skills
Ability to handle multiple tasks simultaneously and maintaining a high level of attention to details
Excellent teamwork and leadership qualities
Proven ability in recognizing customers' needs thereby solving their problems instantly
Bilingual in Spanish and English
EXPERIENCE:
Customer Service Rep
Cash America Pawn Shop, Houston, TX
April 2013 - 2015
Appraise the value of items brought in store
Offer monetary loans in exchange for items of value such timepieces, weapons, jewelry, musical instruments, etc.
Process payday loans at the intake desk and help with paperwork and issuance of loan document
Handle payday loan inquiries
Assess customers about future payments on loans
Cashier/Customer Service Rep/Cash Count
MARSHALLS/TJX Company, Houston, TX
April 2009 - December 2013
Handle cash counter, including checks and credit card payments
Tally cash collected at the counter and handover it to the supervisor at the shift change
Cross-checked counterfeit checks, and collected payment in cash by polite request
Assist with product display and pricing
Issue refunds and credits
Deal with customer inquiries and complaints
Assist customers in person and telephonically
Usher
NEW YORK VICTORY THEATRE, New York, NY
Mar 2006 - Dec.2008
Arrive on-time in appropriate dress for scheduled shifts.
Assist with event programs.
Collect programs at events' end.
Attend Pre-Event meeting for job assignment and event specifics.
Check patrons' coats and belongings.
Take tickets, and escort patrons to seats.
Monitor physical surroundings in assigned area prior to and throughout event for safety, cleanliness and functionality.
Contact the House Manager with questions, comments, or concerns.
Walk through assigned area retrieving lost items, cushions, etc. at event's end. EDUCATION:
BAYARD RUSTIN HIGH SCHOOL
June 2009
New York, NY
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