Customer Service Representative

Gabrielle L. Grayson

**** *. ******* **. #*** Houston, Texas 77054 832-***-**** *************@*****.***

Education:

University of Houston, College of Liberal Arts & Social Sciences

Bachelor of Arts in Sociology Graduated: May 2016 Houston, TX

Iowa High School High School Diploma Graduated: May 2007 Iowa, Louisiana

Experience:

Military Police Officer United States Army September 2009 – July 2014

Fort Leonardwood, Missouri Baumholder, Germany Camp Casey, Korea

Trained in various environments to better handle any situations presented; obtained multitude of real world skills and experiences.

Gathering of evidence and processing of crime scenes

Secured crime scenes including questioning of witnesses

Conducted interviews and interrogations to all parties involved

Established rapport with surrounding citizens to establish familiar presence in the area

Transporting of offenders to custody

Maintained security of local areas while performing route clearance for high-rank officials

Actively patrolled all areas assigned for prevention and detection of crime activity

Enforcement of traffic laws and city ordinances

Issuing of traffic violations, warnings, and citations

Front Desk Service Representative La Quinta Inn & Suites December 2008-August 2009

Iowa, Louisiana

Worked alongside management to effectively supervise day-to-day operations of front desk.

Processed financial transactions on a daily basis

Processed guest check-ins and check-outs in a professional and welcoming manner

Managed room status inventory

Responded to guest needs, special requests, challenges

Managed guest reservations making any necessary changes

Maintained hotel’s standard of service and hospitality

Homecare Aid to the Mentally Handicapped Rescare Homecare October 2007-November 2008 Iowa, Louisiana

Monitored patient condition by observing physical and mental condition, intake and output, and exercise.

Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; prepared and served meals and snacks; running errands.

Assisted patients by providing personal services, such as, bathing, dressing, and grooming.

Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.

Helped family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.

Skills

Law Enforcement & Public Safety

Domestic/Family Advocacy Training

Emergency Planning & Response

Security/Surveillance Operations

Crime Prevention

Defensive Tactics

Interviews & Interrogations

Evidence Collection

Criminal Investigations

Detail-Oriented

Proficient with Microsoft/MAC operating systems

Excellent Problem-Solving Skills

Ability to multi-task and work in a fast paced environment

Committed to exceptional customer service

Activities

Sigma Kappa Sorority, Inc. – University of Houston

US Dream Academy – Mentorship Program – Mentor

Public Relations Society of America – University of Houston

Student Government Association – University of Houston

Dean’s List Scholar – 3.5 GPA

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