Customer Service Office

**** ****** ***, **. *****, MO, ***** 314-***-**** ***********@*****.***

Amber Holt

Social Service Associate

Accomplished, achievement-driven and results-oriented recent Honors Graduate interested in working in Behavioral Wellness or Social Services.

Qualifications

More than 1 year of successful experience and support with recognized strengths in problem-solving and trouble-shooting, staff support, and planning/implementing proactive procedures and systems to avoid problems.

Possess solid computer skills.

Excellent working knowledge using Microsoft Excel, PowerPoint Presentation, Microsoft Word, SPSS, Internet Explorer, Mozilla Firefox

Perfection in answering phones, operating the door/entry system, logging in visitors and clients

Experience in meeting and greeting clients and other visitors to companies

Great in multitasking, rationalizing, obeying the rules and keeping business hours productive

Leadership oriented, team oriented, competent, ability to Adapt, trustworthy, reliable, candid, and competitive

Achievements

Promoted rapidly to an increasingly responsible management/social service position based on team building, and team leadership performance

Mental First Aid Certified

Young People Willing Workers Award

Great Attendance acknowledgements

Numerous customer satisfaction compliments

University Ambassadors Leadership Program

Honor’s Society

Professional Experience

Better Family Life Inc. June 2015-April 2016

Youth Specialist

Assisted the youth to work together to solve problems in positive ways by teaching them to behave responsibly

Used various methodologies and procedures utilized in the residential and community service treatment programs towards clients

Implemented group and individual treatment plans and develop constructive relationships with clients

Observed and reported information concerning behavioral conditions of clients

Maintained client records

Assisted youth in building and developing life skills to enable them to become productive, responsible community members

Assessed and encouraged clients in their application of learned skills during scheduled activities

Taught clients the appropriate manner in which to deal with personal issues and referring certain issues to the peer group for resolution

Office Manager

Used a range of office software, including email, spreadsheets and databases;

Managed filing systems;

Developed and implemented new administrative systems, such as record management;

Recorded office expenditure and managing the budget;

Organized the office layout and maintained supplies of stationery and equipment;

Organized and chaired meetings with staff

Carried out staff appraisals, managing performance and disciplining staff;

Promoted staff development and training;

Implemented and promoted equality and diversity policy;

Wrote reports for senior management and delivering presentations

Walgreen’s March 2011-April 2015

Jennings, Missouri

Beauty Advisor, Photo Technician, and Service Clerk

Found products that best suited the customer

Considered what the customer wanted

Made sure the customer was well pleased with their product

Quickly and effectively solved customer challenges

Maintained quality control/satisfaction, constantly sought new ways to improve customer service

Volunteer Experience

Have volunteer experience at Jennings Mason Temple Church in help serving food, cleaning, and taking care of the children and counseling adolescents

Have volunteer experience in helping the elderly, children, handicapped and afflicted citizens at my local church

Have volunteer experience at the Mathews- Dickey Boys and Girls Club

Have volunteer experience at The Welcome Center inside of the University of Missouri-St. Louis performing clerical work

Technology Skills

Advanced in Word and PowerPoint Presentaion, Proficient in Excel, Toolbox, Schedule Management, Creative Writing, Advertising, Budgeting, Data Entry, Filing, Financial Analysis, General Office Skills, Interpersonal Skills, and Internet Research, SES

Education

May 2015

Bachelor of Arts, Magna Cum Laude

University of Missouri-St. Louis, St. Louis, MO, 1 University Blvd

References

References are available on request.

Contact this candidate