Information Technology Technical Support
Resume:
WORK EXPERIENCE
IT Consultant – Retail Pro 9 Department – Genie Technology (April, 2014 – April, 2016); a main distributor and support for Retail Pro 9 for South East Asia
Evaluated issue, provided consultation, and collaborated with prospective / current / returning clients
Consulted internal sales team to make sure the prospective client met with Retail Pro 9 specification; therefore, increased the software value,
Guided, educated, evaluated, instructed and adapted the work of internal development team on software customization of the software,
Planned project strategy, assigned jobs, coordinated with, supervised, logged, prepared, and reviewed implementation team during implementation of the software. Resulting in the improvement of the implementation speed more than 600 %,
Conducted Monthly Health Check-up On Client Server Achievement:
Increased quality of service up to 300% at most Genie Technology’s projects. Technical Support Representative – Retail Pro 9 Department – Genie Technology (April, 2014 – March, 2016);
Helped on testing, troubleshooting, and incident support for Company’s clients
Collected data for Monthly Health Check-up On Client Server Full Time Student (June 2012 – June 2013)
System Analyst – ITHB (Institute Technology Harapan Bangsa) College, Bandung, Indonesia. (October, 2011 – October, 2012).
Inspected, analyzed and consulted for any issues related to education quality KEY SKILLS
Information Technology Skill: Database, system analyst, networking, system engineering, system design, multimedia and digital art
Programming skill: VB, C, C++, C#, XHTML, Aspx, Java Script, CSS, PHP, MySQL Software Skills: Oracle, Advanced Microsoft Visual Studio (2008, 2010 and 2012), Advanced Adobe Photoshop (CS3, CS4, CS5 and CS6), Advanced Adobe Illustrator (CS3, CS4, CS5 and CS6), Advanced Adobe Dreamweaver (CS3, CS4, CS5 and CS6), Advanced Adobe Flash (CS3, CS4, CS5 and CS6), Advanced Adobe Encore (CS3, CS4, CS5 and CS6), Advanced in Crystal Report 11, Expert in using Data Loader Operationg System: Windows, Machintosh, Linux
EDUCATION
Graduate Diploma of Information Technology – Deakin University, Melbourne, Victoria, AU (June, 2013) Majors in Specialism in Network Computing, Software Development and IT Service (Master Degree Equivalent) Bachelor of Information Technology – Deakin University, Melbourne, Victoria, (June, 2011) Major in Science and Software Development
Diploma of Information Technology (June, 2007) MIBT (Melbourne Institute of Business and Technology) Jakarta, Australia
CERTIFICATES
CCNA Level 4
Retail Pro 9 RPAE (Retail Pro 9 – Application Expert) Certificate for understanding and operating the Retail Pro 9 system Retail Pro 9 RPSE (Retail Pro 9 – System Engineer) Certificate exam for understanding and maintaining the Retail Pro 9 system Retail Pro 9 RPRP (Retail Pro 9 – Report Professional) Certificate for understanding on creating and customizing reports and document design EVAN PRAWIRA HADI
500 Shumard Ct, Irving, Texas 75063
Phone : 469-***-****
Email : ***********@*******.***
Skype : evan.prawira.hadi
Evan Prawira Hadi Page 2 of 2
VOLUNTARY EXPERIENCE AND COMMUNITY SERVICE
Dedicated Church Activist (Current)
International Student Support Volunteer – ISS-Connect (International Student Support) Deakin Burwood (June, 2010 – August, 2010);
Bush Fire Disaster Relief Volunteer at Donation Drop in Centre, Melbourne, Australia (February, 2009) REFERENCES
Workplace
Rev. Benyamin Susilo
Senior Reverend
Phone: +61 3 980 87006
Mobile: +61 4 0103 7373
Email: ******@********.***.**
Workplace
Mr. Nisar Ahmed K
Relation Manager Genie Tech
Mobile: +62-852-****-****
Email: *****.*****@***.***.**
Skype: nisarsmkblr
Workplace
Mr. Yudha Kartohadiprodjo
CEO Femina Group
Mobile: +62-812-****-***
Email: *****@***************.**.**
Workplace
Inge Martina
Head IT Faculty of ITHB Bandung
Phone: +62-22-522****
Mobile: +62-812*******
Email: ****@*****.**.**
PORTFOLIO
Retail Pro 9: Maintenance and Trouble Shooting Manual for User (January, 2016) This is an additional manual purposely created for easy guide step by step for maintaining and troubleshooting Retail Pro 9
Retail Pro 9: Data Loader Manual (November, 2015)
This is an additional manual purposely created for easy guide step by step using Data Loader software to load data into Retail Pro 9
Retail Pro 9: Doc Designer Manual (November, 2015) This is an additional manual purposely created for easy guide step by step for Retail Pro 9 Doc Designer
(Software bundled with Retail Pro to customise print outs result of the system) Retail Pro 9: Promotion Procedure (April, 2015)
This is an additional manual purposely created for easy guide step by step to create promotion in store using Retail Pro 9
Term Exam Design (Blue Print) (October, 2012)
This Portfolio is created to fix the problem for Institute Teknologi Harapan Bangsa (An education institution or college in Indonesia)
PROJECTS
Projects for I-Fashion (March – July, 2015)
Finalized three Retail Pro 9 implementation project for I-Fashion’s brands, Moreschi, Rumours and Stefano Ricci. Retail Pro 9 improved working efficiency and decision making because Retail Pro 9 supported real time and auto reporting.
Projects for BPA (Busana Perkasa Abadi) (January – February, 2015)
Customized 4 custom report projects consist of “Daily Sales Report”, “Sell Thru by Category Report” and
“Stock Movement Report”
Finalized two Retail Pro 9 implementation project for two BPA’s store Roberto Cavalli
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