2nd & 3rd Line Support

Dafe Uwotu

Home Location Middlesex, England

Telephone (Mobile) +44-753*******

Email Address *********@*****.***

Availability Immediate

Preferred Role Desktop Support, Server Support (2nd/3rd Line Support)

Currently working in a land based college in Enfield supporting 3000+ students and staff in a windows environment. My current project includes migrating Microsoft Exchange 2013 with support for 3000 students and 400 staff to Office 365, which will be hosted externally by Microsoft but updated via Active Directory. We have an SCCM enabled enviroment with 4 distribution points to cover our satellite sites. VMware enabled site with 90% of our servers virtualized.

Key Skills

Excellent

• Active Directory (9 yrs) • BES (6 yrs) • Cisco Switches/Routers (6 yrs) • Dell Server Hardware (9 yrs) • HP Hardware (6 yrs) • HP ProCurve (6 yrs) • IBM Hardware (7 yrs) • Switches (6 yrs) • Microsoft Exchange 2003 (8 yrs) • Microsoft Exchange 2010 (6 yrs) • Microsoft Exchange Server (4 yrs) • Microsoft Office (6 yrs) • Microsoft Office 2007 (6 yrs) • Microsoft Windows (6 yrs) • Microsoft Windows 2008 Server (6 yrs) • Microsoft Windows 2012 Server (8 yrs) • Microsoft Windows 7 (6 yrs) • Microsoft Windows Vista (6 yrs) • MIS support (6 yrs) • Office 365 (3 yrs) • Operating Systems (XP (6 yrs) • PC Hardware (6 yrs) • Procurement (6 yrs) • Switches (6 yrs) • Symantec (6 yrs) • Toshiba Hardware (6 yrs) • VMware (8 yrs) • VMware implementation (6 yrs) • vSphere (6 yrs) • Windows Mobile (6 yrs)

Good

• Blackberry Enterprise Server • Domino Client Support • Domino Servers • Event Planning • Kaspersky AV deployment • Management Of Hardware And Software Support • Microsoft Outlook • Microsoft Windows XP Professional (5 yrs) • PeopleSoft Vantive • Problem Management • Remedy • WDS implementation (4yrs) •SCCM Image deployment

Employment History

IT Infrastructure Consultant

Capel Manor College Enfield, Middlesex Jun 2010 - May 2016

* Group Policy, DNS, DHCP, ADSI, Active Directory, VMWare,

* SCCM - Imaging & Software Deployment.

* Support for Active Directory (3000+ users) across 5 physical sites with Point T0 Point WAN Links

* Microsoft Windows Server (2003.2008 and 2012)

* Office 365, Exchange Server 2003/2010, Blackberry BES & Windows Mobile

* Microsoft Desktop Operating Systems (Windows xp, vista, 7, 8 & 10)

* Microsoft Office (2003, 2010, 2013 & 2016) professional plus edition

* Backup and Restore Procedures (MS Backup), Symantec and Veeam

* Cisco and HP Procurve switches.

* Laptop support - Dell, HP

* Printer Support - HP, Ricoh

* Desktop & Server Configuration (Hardware & Software implementation)

* Tutoring: Computing & Software applications (MS Office 2010)

* Configuring Cisco Switches & Routers,

* VMware 5.1 implementation and Support

* Support for HP P4500 SAN – Left Hand solution for VMware implementation with 3 hosts (HP Gen7/8) and 40 VMs on

switched

network

* MIS support for Resource, REMS (Corero)

-

PROSOURCE SENIOR SUPPORT (CONSULTING) Nov 2006 - Mar 2009

CLIENT: CADBURY - BOURNVILLE, BIRMINGHAM

Technical Support Consultant

Prosource 2005 - 2009

SENIOR TECHNICAL ADMIN TEMP

Microsoft Distribution Files Services Oct 2006 - Nov 2006

* Net-App storage application

* PC/Helpdesk support for company executives - hardware, software and peripheral equipment for 20+ network and

e-mail accounts

* Technologies - inclusive of Domino and lotus notes, Wireless, Dell and IBM technology

* Support: MS Office apps and in house banking apps, fingerprinting and smartcard security apps

* Daily backup schedule and tape rotation - Performed restores when requested

* Consult with Domino administrator and Aberdeen office on all site network and application issues

* Assist user with applications and hardware issues.

* Voice and data patching and port activation

* Remote assistance for external users using Microsoft native remote desktop client (RDP) and VNC

* Thin Client support with terminal emulation software for diskless terminals and SSL security for Data traffic.

PROJECT TECHNICAL SUPPORT

BP Sunbury, Middlesex Aug 2005 - Aug 2006

Formed part of the BP migration team. Data migration over WAN to BP DataCentre using Distributed File System, Virtual File Manager (VFM).& Net-App. Part of the migration team responsible for data migration via BP WAN to the BP European Data Centre using Distributed File System, Virtual File Manager (VFM).& NetApp

* Formed part of team responsible for moving 10,000 users, groups and application data from servers in Sunbury and

Europe to the Emergency Data Centre (EMDC)

* Client contact responsible for application access via Web-based citrix, relates to WAN performance issues

* Network and migration support for remote site users including Buncefield, Avonmouth, hamble, Dalston oil terminals

etc.

* Scope included overseas locations such as Aarhus, Portugal several other European destinations

* Technologies - Active Directory, Exchange Administration, Virtual File manager (VFM), Wireless and IBM and Dell

technology

* Exchange and AD administration - troubleshooting, password reset and accounts and AD profile creation

* Maintaining McAfee Enterprise and ePolicy Orchestrator (ePO) with virus signature updates from McAfee AVERT

team on BP FTPs

SENIOR SUPPORT

ADMIN - MAY 2003 - Jul 2005

CLIENT: EDS, BP (AIR & MARINE) - HEMEL HEMPSTEAD, HERTFORDSHIREPC/helpdesk support - hardware, software and peripheral equipment for 1000+ network andemail accounts* W2K project - Design and implement `Test Active Directory Domain' for IT Team

* DNS and WINS implementation for COE Test Domain

* Maintenance of network VLANs and network peripherals including printers, fax photocopying and plotters and 200 users (BP Air)

* Microsoft Exchange (2003) and Active Directory Administration - Troubleshooting hardware & Software configurations, password reset and account creation

* 1st and 2nd line topology support. Spanning Tree implementation

* 3rd level escalation with COE and resolution with vendor support analysts - Compaq, Dell, Microsoft and Lotus including in-house applications.

* Scope encompassed BP Europe Middle East and Africa locations

* Remote takeover and resolution - satellite locations and mobile users

* Call logging and job allocation call management system using DW Web

* Principal contact point for all helpdesk calls - logging and allocation

* Daily backup schedule and tape rotation - Performed restores when requested

* Voice and data patching and port activation* Strong Windows XP Pro support* TCP/IP networking/basic troubleshooting* Some server experience (Windows 2003)

* Windows 2003/2008 server installation/maintenance

* Active Directory (group policy management)* Exchange Server 2007* SQL 2005 management (Clustering Support)

* Hardware firewall / internet router setup maintenance

* Experience of logging work in a case-management system

* Automated installation of Windows XP Pro (experience of sysprep)

* Maintaining asset-management schedules (SMS)

* Use / support of VPN (Web-VPN)* Virtualization technologies (VMware)

* SNMP / layer 2 switch management/VLANs (Cisco Device Manager)

Applications/Support Engineer

EDS 2000 - 2005

SENIOR SUPPORT TECHNICIAN

EDS Feb 2001 - May 2003

PC/helpdesk support - hardware, software and peripheral equipment

* Provided front office support as part of a team for 2000+ network and e-mail accounts, across all mainland and offshore locations in UK

* Provided support in remote locations during holiday cover.

* IMAC- Install, Move Add and Change hardware and software service

* 3rd level support for job escalation to RMC and DSMC management centres

* Successfully training other technicians in the use of formal call logging processes and job allocation systems - Remedy

* Liaising with 3rd party vendors for printer and workstation hardware issues.

* Performing remote support via application sharing tools

* Project: Office Move and Mop-up.

* VPN Connectivity using RRAS on windows 2000/3 platforms, site-to-site VPNs setup.

SENIOR SYSTEMS TECHNICIAN: DESKTOP SUPPORT

EDS BP Aug 2000 - Feb 2001

Client/Server operational support* System Administration for 3000+ network and e-mail accounts, including mobile users and satellite sites across UK locations

* W2k Active directory user and group administration with COE security

* Win 2000/NT4 file and directory security, print queue creating and administration

* Daily backup schedule and tape rotation - performed restores when required

* Responsible for Virus protection on all file, print and email servers

* Voice and Data patching and port activation

* Liaise with McAfee AVERT team to customize virus signature upload to FTP servers

* Daily backup schedule and tape rotation - Performed restores on request

* Install Move Add and Change - IMAC - PC hardware builds for IBM & Toshiba

* Support for winNT4 PDC and BDC servers including trust maintenance

* Project: Implement, Design and administering a winNT4/2000 domain

* Voice and data patching and port activation

Education and Training History

Bachelor of engineering (bachelors)

Sussex University 2002

Electrical Electronic Engineering

GCSE (bachelors) Levels

Southwark College 1992

Levels

Microsoft Certified Systems Engineer (bachelors)

Computer Training College 1990

Additional Information

Hobbies

INTERESTSReading, support for children in need, travelling and event planning.

Contact this candidate