Customer Service Data Entry

Crescencio Flores III

**** ***. * .

Houston, TX 77011

**** *

Phone 832-***-****

E-mail ***********@*****.***

Objective

Highly motivated, enthusiastic, and committed professional with excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Summary of qualifications

Self-starter with professional manner

Quality assurance/Training

Energetic and organized

Filing and data archiving

Excellent communication skills

10-key proficient

Microsoft office, Excel and Outlook

Professional experience

Trusted Senior Specialist

July 2015- Present Appointment Specialist Houston, TX

Make outbound calls. Setting appointments for the insurance reps to speak to potential customers. Meeting quotes on call volume.

Terra Tech/ FEMA

April 2015- July 2015 Tower Supervisor Houston, TX

Temporary Position:Data Entry on waste that would come in to the assigned area. I would make invoices of weight, truck dumped the trash, placard number and area that waste was last located at. Used to make payment from city of Houston and terra tech employments.

Xerox/ Sprint January 2014-October 2014 Customer Service Rep. Houston, TX

Take inbound calls from customers. Assisting the customer with finding a phone or a plan that suits the customer better. Help customers with troubleshooting their devices. Assist customer with getting to the right department to help resolve situation .Metrics, upselling

Intec Communications July 2011-January 2014 Dispatcher Houston, TX

Take inbound calls from techs, customer and Comcast. Assist techs with issues that arise while tech is onsite. Informing customers of time of tech arrival and of their account status. Informing Comcast of issues that arises while tech is onsite and helping with customer satisfaction. Satisfying customer is our up most priority. Training,, upselling, exceeding metrics

T-Mobile USA

July 2007- October 2007 Customer Service Rep. Mission, TX

Assist Inbound callers with account maintenance, help customers troubleshoot issues with service and devices, aid with billing inquires and resolutions, and providing world class customer service to each customer. upselling, exceeding metrics

Convergy’s

August 2006- July 2007 Customer Service Rep. Brownsville, TX

Answer inbound calls, assist customers with any questions they may have pertaining to their Time Warner bills, take payments, and ordering programming changes to customer accounts when requested.

Harris County Juvenile Probation

August 2005- May 2006 Data Specialist Katy, TX

Register students, maintain attendance records, fax student records, create and maintain school data records, create forms for administrative personnel, organize and file records, and editing student file information when needed.

Burnett- Bayland Reception Center

August 2002- October 2005 Data Specialist Houston, TX

Register students, maintain attendance records, fax student records, create and maintain school data records, create forms for administrative personnel, organize and file records, and editing student file information when needed. Supported Burnett-Bayland Reception Center on Multiple Projects through out Burnett-Bayland .

Education

1998 Stephen F. Austin Sr. High Houston, TX

General

Diploma

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