Manager Customer Service

Mary Elizabeth Rash

**** *. ****. **., ***. ***

Tulsa, Ok 74114

M: 731-***-****

****.*.****@*****.***

Professional Summary –

Loss Prevention Specialist - Proactive prevention of retail shrinkage caused by internal theft, external theft, fraud and paperwork errors.

Highly successful in providing comprehensive risk assessment and transaction reviews to prevent fraud. Specialized at applying statistical analysis to data to identify and prevent fraud. Track record of reducing customer and associate dishonesty by initiating and encouraging actions to prevent theft. Attentive in camera surveillance and identifying/investigating dishonest employees.

Core Qualifications -

Risk assessment

Fraud investigation

Operating procedure development

Data analysis

Data entry

Proven customer service

Detail focused

Experience with Salient, Ganz, Ganz HV and StoreSafe CCTV

Experience –

May 2011 to Current –

Kirkland Stores, Inc. – Loss Prevention Specialist

Produced and maintained fraud analysis models to optimize analysis and review

Processed and reviewed regular transactions to identify fraudulent transactions

Conducted fraud investigations including transaction review, sourcing and identification

Investigated potential and actual security violations, including operational errors, employee and consumer theft, bad checks and stolen credit cards.

Assisted LP Field Managers in conducting employee theft investigations

Reviewed POS reporting for identifying internal and external theft

Manage and solve customer satisfaction issues

Organized files and collected data to be entered into the computer

Handled complaints and provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Kirkland’s Stores, Inc. – Claims Department

Processed claims and investigations

Conducted risk assessment and mitigation

Managed claims reports and documentation

Maintained confidential records management

Provided excellent communication skills

Demonstrated computer skills in MS Word, Excel and Power Point

Exhibited ability to provide professional customer service in hectic situations

Kirkland’s Stores, Inc. – Assistant Store Manager

Assisted Store Manager in responsibility for the store

Demonstrated desired behaviors for staff including driving sales, cash management, inventory and follow-up with customers

Utilized company tools to diagnose opportunities and develop action plans to improve performance

Supported Store Manager in identifying training needs and providing training opportunities to the team as needed

Ensured all pricing, signage and displays were correct at all times

Prioritized, planned and adjusted schedules as necessary to maximize sales

Enforced all company policies and procedures, including safety and security

Education –

2008 Memphis University -

Bachelor of Science: Elementary Education

Professional Affiliations –

Loss Prevention Foundation

Training –

Wicklander-Zulawski - Phone Interviewing

McAfee Institute – Social Media Investigations Methodologies

Computer Skills –

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Data Entry

Experience with LexisNexis and Accurint

Exception Based Reporting

Mary Elizabeth Rash

1323 E. 21st. St., Apt. 202

Tulsa, Ok 74114

M: 731-***-****

****.*.****@*****.***

References for Mary Elizabeth Rash

Byron Coleman

Director of Loss Prevention

5310 Maryland Way

Brentwood, TN 37027

Work: 615-***-****

Email: ************@*********.***

Cindi Rodgers

Loss Prevention Supervisor

431 Smith Lane

Jackson, TN 38301

Work: 731-***-****

Email: *****.*******@*********.***

Angie Bensley

Zone Loss Prevention Manager

Remote – LP Field Manager

Work: 731-***-****

Email: *****.*******@*********.***

Stacy Buehler

Claims Administrator

Work: 731-***-****

Email: *****.*******@*********.***

Steve Elkins

Former Zone Loss Prevention Manager

Kirkland’s Stores

Cell: 731-***-****

Contact this candidate