Manager Technical Support

Carlous Bradley

*** ******* **

Graniteville, SC 29829

Cell 678-***-****

E-mail ********@*****.***

PROFESSIONAL SUMMARY

IT professional with 10+ years’ experience.

Knowledge/Experience in /with Technical Support, Network Administration and Project Coordination.

Experienced in setup and configuring routers, switches, virtual machines, desktops and laptops.

Experience in Team Lead over Helpdesk/Desktop personal.

Experienced in TCP/IP, DNS, DHCP, and WINS.

EDUCATION

DeVry Institute of Technology Atlanta, GA

Electronic Technology/Computer Information System (1996-1998).

COMPUTER SKILLS

Hardware: Configuration and platforms, installations and registry, modems, mother-boards, CPU designs and installations; Including Windows desktops and laptops, Nova CIM Stargate,

Network: Cisco Switches, Routers, Aruba Wireless, Cisco Call Manager, Cisco Unity, TCP/IP, DNS, DHCP, and WINS

Server: MS Server NT/ 2000/ 2008, Basic VMWare and UNIX (able to build and install)

Operating Systems: Windows 10, 8.1, 7, XP, 00, NT, 98, 95 and DOS

Software: MS SCCM 2007 / 2012, MS SMS, Citrix, Norton Ghost, Remedy 4.1, VNC, Microsoft Office 2007, 2010, 2013, Word Perfect v5.1, Excel v4.0, Lotus Notes, Remote32, Vantive, Van Tool, GUI 400

Database: MS SQL, Oracle, Sybase XI, SQL, DBArtisan, Novell, RACF, Lawson

WORK EXPERIENCE

CB&I Power Nuclear (Plant Voglte) Waynesboro, GA 05/2011 – 04/2016

Global Support Specialist 3/Team lead

Provided IT support for the development of two nuclear power plants in Waynesboro, GA including upgrading, installing, repairing, and configuring computers (laptops, desktops, tablets, mobile devices, etc.)

Coordinated infrastructure upgrades and manage various IT projects for new nuclear deployment.

Setup, configure, troubleshoot, analyze and repair computer systems, hardware and computer peripherals. Configure Cisco Switches 2960 and 3560.

Assist in the support of servers and network appliances.

Utilize Cisco Call Manager and Unity to setup and configure phones and voicemail in a VOIP based environment. Add new users to the Cisco call manager for VOIP phones. Also add users to the Cisco Unity for voicemail. Reset user’s password for Cisco unity voicemail. Configure SIP phones in the Cisco Call manager for conference phones.

MS SCCM 2012 to push software and to remote into computers - Provided infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.

Build and maintain Norton Ghost images to help streamline asset deployment.

Install and upgrade company standard software applications.

Utilize Service Desk software to document and status daily work assignments.

Provide technical support to home office and remote offices within region.

Support and maintains user account information including rights, security and systems groups. Also ensuring confidentiality, integrity and reliability of company data, intellectual property, and proprietary information.

Imaging of new and existing computers

Utilize Blackberry Enterprise Server to manage mobile smartphone and data services.

Knology Inc. Augusta, GA. 09/2002-04/2011

IT Tech Support III

Responsible for Supported 1000 users in a Microsoft Windows XP environment with all aspects of clients support.

Troubleshooting of Dell computer’s hardware and software, standard installations like MS Office 2003, Witness, Blue Pumpkin, Oracle, Clarify and Click of software.

Using MS SMS to login user’s computers to fix their problems.

Configure Blackberry’s, so that end users can check email. Train users how to use Blackberry’s.

Rebuilding of computers, with standard hardware and software configuration.

Network Administration duties included user account maintenance, adding/removing users to domains, removing old accounts, and checking accounts for pro-active problem resolution.

Volt Services Alpharetta, GA 10/2001- 08/2002

Support Analyst

Responsible for Supported 700 local users as well as 1500 remote users in a Microsoft Windows NT and 2000 environments with all aspects of clients support.

Traveled to remote sites to upgrade systems and migrate users from Windows 95, 98 and NT environments to Windows 2000.

Configure Blackberry’s at end users can check email.

Train users how to use Blackberry’s.

Rebuilding of computer, with standard hardware and software configuration.

Network Administration duties included user account maintenance, adding/removing users to domains, removing old accounts, and checking accounts for pro-active problem resolution. We also install Citrix.

ESHARE Communication Atlanta, GA 9/2000 – 6/2001

Support Analyst /DBA

Siemens Energy & Automation Inc. Atlanta, GA 10/1999 – 9/2000

Team Lead/Support Analyst

Vanstar Roswell, GA 2/1996 – 9/1999

Help Desk Analyst/Lotus Notes Admin

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