Customer Service Project Management

Azza Dhamra

*** ****** ******, *******, ** *****

919-***-**** / *********@*****.***

EDUCATION

East Carolina University Greenville, NC

Bachelor of Science in Engineering, Biomedical 2016

Concentration GPA 3.45/4.0

Computer Skills: Proficient in Microsoft Office (Excel, Access, PowerPoint, Word), MATLAB, SolidWorks, LabVIEW, and MS project.

Skills: Fluent in Arabic, hands-on engineering design, strong research skills, project management, technical writing, leadership, teamwork, and effective communication skills.

EXPERIENCE

East Carolina University Capstone Project Greenville, NC

Student September 2015 – May 2016

Design, build, and test a diagnostic device to detect plantar neuropathy (nerve damage) in feet.

Perform project management and economic analysis to complete the project according to specific budget and industry standards

Complete problem analysis, research and compile relevant data, and conduct extensive written and oral reports

Present the final prototype design to groups of engineers, professors, faculty members, and corporate sponsors.

Belks Greenville, NC

Sales Associate February 2014 – November 2014

Provided customer service by handling customer issues, complaints, and transactions including purchases, returns, and payments.

Supported the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner while following the Dock process Duties

Handled procedures for all systems including counts, markdowns, re-tickets and inventory control; Maintained floor and stock areas consistent with store standards

Montessori School Raleigh, NC

Substitute Teacher Summer 2013 and 2014

Delivered student instructions through lectures and demonstration; Incorporated technology into students’ activities for various topics

Followed state and school’s policies and regulations in keeping progress notes and student records; Performed regular progress monitoring and completed any necessary monthly/quarterly reports

Voluntarily stepped in to run several after-school programs when permanent teachers were unable to fill these roles

Wake Tech Tutoring Center Raleigh, NC

Math Tutor January 2012 – June 2012

Evaluated students to identity mathematic academic performance and tailored instructions to the needs of the individual learner

Measured students’ learning abilities and helped students develop skills in thinking, problem solving, analysis, and drawing conclusions

ADDITIONAL

Relevant Coursework: Circuits Analysis, Sensors Measurements and Controls, Engineering Economics, Bioprocess Engineering, Project Management, Mechanics of Materials, Materials and Processes, Business Ethics, Quality Control, Systems Engineering and Analysis, Linear Algebra & Differential Equations

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