Customer Service Administrative Assistant

Daisha Monet’ La-Fond _ ************@*****.*** *** Autumnwood Dr #906 Houston, TX 77013 832-***-****

Objective: To gain full time employment within a company in which I can grow with and learn from.

Skills:

Access/Excel/Outlook/PowerPoint/Word Bookkeeping

General Office Skills People Skills

Deductive Reasoning Case Management

Cashiering Clerical

Experiences:

United Recovery Systems: Debt Collector January 2016- May 2016

Make outbound calls on delinquent accounts and make every effort possible to recover funds owed to the client

Negotiate with account holders

Take payments

Quest Onsite: Recruiting Manager September 2014- June 2015

●Review Applicants, Interview, Hire

●Review all HR paperwork, handle fusions, send out certifications

●Keep track on tech calls and make sure they are all up to date

iQor: Customer Service Agent December 2013-September 2014

●Process applications

●Answer calls and questions and direct calls to another department

●Assist customers with there account by taking payments, reconnecting services etc.

Jail Busters Inc.: Bonding Agent February2012-November 2012

●Look up inmate information and give bonding information

●Answer phones and take necessary information and give follow up calls

●Write bonds

Bluebonnet Federal Credit Union: Administrative Assistant May 2011- February 2012

●Keep projects on schedule

●Answer and direct phone calls

●Scan important documents, use the fax machine, copy machine

Wal-Mart: Cashier July 2010- January 2011

●Receive payment by cash, check, credit cards, vouchers, or automatic debits.

●Issue receipts, refunds, credits, or change due to customers.

●Assist customers by providing information and resolving their complaints.

Audubon Apartments: Summer Intern May 2010- July 2010

●Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.

●Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.

●Prepare property for show and occupancy.

Self-Employed: Babysitter May 2009- May 2010

●Observe and monitor children's play activities.

●Communicate with children's parents or guardians about daily activities, behaviors, and related issues.

●Assist in preparing food and serving meals and refreshments to children.

Sonic: Car Hop January 2009-May 2009

●Serve customers by carrying-out food to cars.

●Accept payment from customers, and make change as necessary.

●Communicate with customers regarding orders, comments, and complaints.

Education:

NorthShore High School December 2009

Houston Community College Still Attending

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