Customer Service Manager

KIMBERLY COOK

**** * ***** **, ************, IN *6237 H: 317-***-**** C: 317-***-**** ************@******.*** Meticulous Store Manager who excels at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Retail,office, and some warehouse duties . Exceptional interpersonal communication

Effective leader

Staff training/development

Employee scheduling

Efficient multi-tasker

Customer service-oriented

Conflict resolution

Organized

Deadline-oriented

Strong interpersonal skills

High level of accuracy

HAZMAT knowledge

Strong interpersonal skills

Self-starter

Multi-tasking

Shipping and receiving background

Merchandising and displays

Calm under pressure

Exceptional attention to detail

Strong problem solving aptitude

Superior time management

Payroll administration experience

Cash register operations

Opening and closing procedures

Inventory management

Problem-solving skills

Medical terminology

Dedicated team player

Store Manager, 05/2003 to Current

Save A Lot – 3819 S . East Street

Implemented innovative programs to increase employee loyalty and reduce turnover. Developed and rolled out new policies.

Hired and trained staff

Managed payroll for an organization of personnel.

Supervised a team of 3 area managers and 17 associates. Refilled and rotated items on shelves to maintain well-stocked inventory. Scanned shelves and product cases for expired stock and discarded outdated or spoiled items. Weighed and labeled products.

Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.

Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability. Conducted annual performance reviews.

Verified all deliveries against invoices and completed shortage and overage reports. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.

Developed knowledge about products and sales items to answer shoppers questions. Packaged and labeled products.

Unloaded trailers, received merchandise, verified orders and broke down produce loads. Trimmed, rotated, culled, crisp and watered produce to maintain freshness and attractiveness. Supervised, trained and developed team members in accordance with company policies and procedures. Processed credit cards, checks, gift cards and coupons. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Collected empty carts and returned to the store.

Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines. Prepared and maintained inventory records.

Maintained an atmosphere of enthusiastic customer service. Engaged in suggestive selling and other sales techniques. Established and maintained a positive work environment. Assisted guests with finding items.

Adhered to safe work practices.

Kept store floor free of hand baskets and shopping carts. Processed monetary transactions with cash, checks, gift certificates, travelers checks, food stamps, coupons and store credit.

Managed customer flow and backed up lines to reduce checkout wait time. Maintain clean, neat and properly stocked check stand area. Operated and sanitized all equipment in a safe and proper manner. Secretary,

Mike Jacobs TV and Repair – Indianapolis, Indiana

Secretary

Extern for Medical Assistant, 09/2002 to 12/2002

Dr. Mcpike's Office – Greenwood, IN

External for Medical Assistant duties included triage of patients, vitals,stocking rooms and assist doctor in tests and treatments of patients, telephones, prescription refills, chart preparation, filing referral authorizations .

Cleaner/Packer,

Hays & Sons Construction – Indianapolis, Indiana

Cleaner /Packer - inventory, clean, pack, water & fire damage and loss, present Insurance company list of loss and salvageable items and work with customer on items . Customer Service Representative, 03/2000

Cub Foods – Indianapolis, Indiana

CSR- customer service, cash handling, answer phones, assist customers, run register, clean,supervise night shift of 5 people .

Manager, 05/1994 to 07/1999

Village Pantry – Indianapolis, IN

Manager- order, inventory,run register, change prices, invoices, bank deposits, vendor check in, gas, deli, bakery, chicken, pizza, cook, clean,train, supervise . Associate of Applied Science: Medical Assistant, CPT & Procedures, 2003 Indiana Business College - Indianapolis, IN

EDUCATION

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