Communications and Flight Follower
Resume:
Objective:
Seeking a challenging and rewarding communications position where I can continue honing in my dispatching, team building and leadership skills.
Qualifications:
Supervised a relatively young shift into a very effective team for a communications shift for a Hybrid High Performance EMS. Responsible for training, evaluating skills and disciplining personnel accordingly. Possess excellent communication skills. Attention to detail. Proven ability to make difficult decisions in stressful situations and meet deadlines. Quick to adapt to new environments and learn new geographic areas. Held government security clearance. Proficient in Microsoft Windows, Excel, Works, WordPerfect, Outlook, Internet and type 40 wpm. Familiar with various CAD Systems and pick up quickly on new programs. EMD and EMD QA certified. Notified air medical crews of mission requests, coordinates, heading and distances. Monitored weather conditions and provided changes to flight crews accordingly.
Work History:
Dec 2007-Present Greenville EMS Greenville County, SC
Communications Shift Supervisor (Dec. 2010-Present)
Monitor shift and personnel key performance indicators by completing daily pulse reviews.
Maintained effective communications with field supervisors.
Report to the Captain of Operations and Lieutenant of Communications.
Coach and mentor staff, monitor calls for quality assurance and compliance with SOPs and HIPPA guidelines.
Take calls as a working supervisor, manage escalations or issues, and respond to media inquiries as necessary.
Review recordings to provide Quality Assurance grading compliance and customer service for emergency calls.
Interview, hire, and train new staff members and assign schedules for employees.
Provided remedial training for struggling communication members.
Emergency Medical Dispatcher (Dec. 2007–Dec. 2010)
Responsibilities: 911 call taking. Dispatched proper medical and fire resources.
Interviewed nature of calls and providing proper medical and fire responses.
Provided pre-arrival instructions.
Additional duties included flight following for two Med-Trans Corps helicopters following FAA guidelines.
Dec 2010-July 2012 Med-Trans Flight Communications Greenville, SC
Part Time Flight Follower
Assist in the transition from Greenville County to a new communications center for Med Trans Corp.
Supported training of new staff with CAD and flight following systems.
Assist in developing standard operating procedures.
Responsible for processing emergency flight request for 4 medical helicopters in South Carolina and Florida, from on scene emergency crews and hospital inter-facilities.
Feb. 2007-Dec. 2007 Pasco Fire Rescue Pasco County, FL
Emergency Medical Dispatcher
Responsibilities: 911 Call taking. Dispatched proper medical and fire resources.
Interviewed nature of calls and providing proper medical and fire responses.
Provided pre-arrival instructions.
1999-2003 U.S. Marine Corps Twentynine Palms, CA & Okinawa, Japan & Pohang, Korea Military Police
Various Law Enforcement assignments.
Prepared morning reports of daily activities on the base for commanding officers review.
Responsible for the monthly training of personnel and filed accordingly.
Supervised daily activities to include security gate checks and patrolmen by responding to calls.
Collecting, reviewing and correcting incident reports.
Managed and trained Emergency Dispatch Center Operators.
Worked individually responding and investigating traffic accidents.
Responsible for collecting evidence and statements and filing reports.
Education:
NIMS 100 – Introduction to the Incident Command System
NIMS 240 – Leadership and Influence
NIMS 700 – An Introduction National Incident Management System
NIMS 704 – NIMS Communications and Information Management
National Academy Emergency Medical Dispatch Certification
United States Marine Corps Boot Camp and Military Police School 2000
Kecoughtan High School Hampton, VA Diploma 1999
New Horizons Regional Education Center Hampton, VA Diploma 1999
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