Cisco Certified Network Administrator

A highly-motivated, productive and customer-focused team player with strong communication; interpersonal, organizational, time management, analytical and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organized and prioritize tasks to meet deadlines and adapt readily to new challenges.

SUMMARY OF TECHNICAL SKILLS / QUALIFICATIONS

Projects:

Built a properly functioning network design, with assigned IP addresses, protocols and access lists

Troubleshooting functionality of different protocols, including RIP, OSPF and EIRGP

Help Desk Effectiveness:

Interpersonal skills, collecting and giving good information;

Handling challenging behavior and telephone interactions

Active Directory:

Implementing DNS to support Active Directory, Creating a Windows 2008 Domain,

Publishing Resources in Active Directory, Creating and managing users, policies

Linux Systems:

Installing and configuring machines using KVM

Managing partitions/ logical volumes, installing and removing software packages

Adding and managing user accounts

Administration of Microsoft Windows:

Installing Windows server 2008 operating system

Perform data back-up and restores to safeguard against data loss.

EDUCATION

Diploma of Computer Networking and Technical Support 2012-2013

Seneca College of Applied Arts and Technology, Toronto, Ontario

Bachelor of Arts 2005-2008

Osmania University, Hyderabad, Telangana

WORK EXPERIENCE

Google AdWords Campaign Current

Monitor, Analyze and update performance of AdWords campaign for CISNET. (part-time)

Petro Canada/A&W-Vaughan, Ontario 2014 - Current

Management (full-time)

Quick service software to Analyze, manage, update, modify and track store sales, labor, P&L, Inventory and growth.

iPrism to conduct product ordering, tracking sales, waste, inventory, updating store supplies and planogram.

Coordinating with vendors to ensure all tickets are resolved in a timely fashion

Setting up new users’ accounts and profiles and dealing with password issues

Emails and calls to order inventory

Petro Canada 2013-14

Customer Service Representative (part-time)

Provide excellent customer service via email, phone and in person

Addressing customer complaints, responding with agreed time limits.

GOOGLE, Hyderabad, India 2008-09

AdWords Representative (full-time)

Successfully rated advertisements to comply with Google Standards

Promoted to quality representative, to monitor other AdWords reps. advertisement ratings.

CERTIFICATES & AWARDS

Cisco Certified Network Associate CCNA

-April 07 to present

Customer Service Representative of the year, 2014 – Petro Canada

Manager of the year, 2015 – Petro Canada with A&W

REFERENCES

-Available upon request.

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