Technical Support Ms Office

MARCUS PATTON

**** *** ******* ***** ****: 770-***-****

Marietta, GA 30008 ***************@*****.*** Cell: 404-***-****

IT PROFESSIONAL

Over 15 Years of Experience in

Network Administration, Engineering & Remote Desktop Support

Strong Cisco Background

Technically strong, solutions-oriented professional with expertise in LAN/WAN optimization in a Windows environment. Experience acquired by serving in network administration for a leading digital media company and providing help desk support for the healthcare industry. Effective communication skills; able to interact with team members and customers of all levels. Self-motivated and resourceful with the ability to deliver immediate and long-term cost-saving solutions.

Demonstrated success in solution design, specification, planning and configuration.

Cisco background includes installation, router configurations and routine maintenance.

TECHNICAL SKILLS

Protocols: BGP / EIGRP / OSPF / RIP / RIPv2 / MPLS / ISIS / PPP / HDLC / STP / VTP / VLAN

Switches: Cisco 3500, 2900, 2960G, GarrettCom DX940

Routers: Cisco 7500, 6509, 4509, 819, 2600, CGR2010, 2900, ASR 1000

Firewalls: Checkpoint, ASA 5500

Wireless: Access points and Controllers

Microsoft: MS Office Suite and Exchange server

IBM: AS/400 and System 36s.

CERTIFICATIONS

A+ Certified

Microsoft Certified Professional: MCP

Cisco Certified Network Associate: CCNA

Cisco Certified Design Associate: CCDA

PROFESSIONAL EXPERIENCE

IntegriCom Inc. (Contractor), Buford GA. 2013 Present

Network Engineer

●.Install, configure, and manage network components (routers, switches, firewalls, IDS/IPS devices).

● Work with circuit provider At&t, Windstream to configure edge routers using BGP.

● Experience configuring ASR Cisco Aggregation Services Routers delivering high performance edge routers.

● Working knowledge of Checkpoint firewall, Sonic firewall, Microsoft Office and Visio Diagramming.

● Experience troubleshooting L1, L2, L3 network problems, uploading IOS and configurations to router.

● Experience configuring network routing protocols EIGRP, OSPF, BGP.

● Experience configuring network router interfaces Serial, Gigabit, and Ethernet.

Convergent Media Systems, Alpharetta, GA 2000-2013

Network Administrator

Effectively managed a wide range of duties supporting a large LAN/WAN call center environment. Included routine maintenance of Cisco switches and routers, Windows servers, Checkpoint firewall and remote access; VPN and dialup.

Managed the installation, configuration and troubleshooting of email clients’ MS Exchange servers.

Performed periodical testing of network backup and recovery procedures to protect corporate data and system assets.

Worked with major vendors; successfully resolved hardware issues by repairing and replacing servers as needed.

Provided ongoing remote support and extensive troubleshooting of circuits.

Played an integral role in a corporate relocation project which involved establishing a new data center.

Experience working with Barracuda F5 load balancer.

PC Help, Inc., Atlanta, GA 1999-2000

Technical Support

Provided tier II help desk support to Promina Health System clients who included: desktop, laptop, laser printer, MS office suite and remote end-user support.

Installed all Windows-based operating systems, managed email configurations, and exchange server. Added new hardware and software as needed.

EDUCATION

Associates Degree in Data Processing, Branell College, Atlanta, GA

Worked Towards Bachelor of Science: Computer Science, University of Arkansas, Little Rock, AK

Contact this candidate