Customer Service Administrative Assistant

Cheng Lu

*** ******* ****, 1-613-***-****

Waterloo, ON, N2L 5N5 *********@*****.***

SUMMARY OF SKILLS

Proficiency in Word, Excel, PowerPoint and Microsoft software

Knowledge of finance, supply chain, project management and accounting, entrepreneurship and strategic analysis

Understand and able to write business reports, business proposal and project management document

Strong interpersonal, analytical, and problem solving skills

Good organizational and multitasking skills

Fluent in English and Mandarin

WORK EXPERIENCE

Financial & Administrative Assistant

Nanjing Investment Development Co. Ltd, Nanjing, China 2015-2016

Processed daily claims payments including cheque and electronic transfer

Processed staff expenses and managed petty cash transactions

Calculated and checked to make sure payments, amounts and records are correct

Supported the Finance Manager by inputting into sales and purchase ledgers from source documents

Inputted accounting data into the accounting system with speed and accuracy

Approved and processed requisitions for supplies and equipment

Checked, corrected and maintained a variety of financial and other business records and documents

Prepared financial spreadsheets, reports and proposal for use of junior and senior managers

Established and maintained computerized databases of the organization’s contacts, service providers and other relevant information as required

General administration/clerical support including photocopying, mail-outs, stationery and equipment supplies and filing

EXTRACURRICULAR ACTIVITIES AND COMMUNITY INVOLVEMENT

Library Volunteer

Nanjing Center Library, Nanjing, China 2009-2011

Accurately sorted books and provided high quality customer service

Participated in the preparation of promotional activities and outreach services to facilitate community involvement in, and with, the library service

Supervised and developed procedures, policies and public information, and reference service methods used

Any duties requested by the Librarian/Library Supervisor

EDUCATION

Honors Bachelor of Commerce (Finance) 2012 -2015 University of Ottawa, Ottawa, ON

Uses distinctive teaching methods such as case studies, business simulations and visits to actual business operations to reveal the latest developments in international business

Designed to equip students with the necessary tools for a career in corporate finance or in the field of investments. Financial management theory and practice as well as financial instruments issued by corporations and modern valuation techniques are covered in depth

Reference available upon request

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