Customer Service Technical Support
Resume:
Laarnie Madarang Reyes
Siti Olalia dela rosa Brgy Delpa paz Antipolo City
***********@*****.***
PROFILE
A competent graduate of Diploma Of Information System and Office Administration with the competencies on Bookkeeping, DSL Technology, Customer Service and technical support.
OBJECTIVE
To be able to have an entry-level job in any relevant Industry where I can contribute my knowledge, skills and training. Be able to build a career by growing with the company by learning from coach, colleagues and to work passionately in my field.
EDUCATIONAL ATTAINMENT
Tertiary
Diploma of Information System and Office Administration
Teksquad Institute of Information System
2014-2016
Secondary
Antipolo National High School
2006-2010
Elementary
Sta. Cruz Elementary School
2000-2006
WORK EXPERIENCE/PRACTICUM
Fastel Services Inc.(PLDT Contractor)
Antipolo City
On the Job trainee ( Admin Clerk)
March-May
SAC-B Catering Services
Taytay Rizal
Buffet Attendant
2014-present
City-Super Incorporated (Landmark Trinoma)
Quezon City
Sales Associate
Nov 6 2015- April 15 2015
The Landmark Makati
Ayala, Makati City
Sales Associate
Feb 2013- July 2013
Surplus Marketing Corporation
SM City Taytay (Taytay Rizal)
Sales Clerk
August 2012-Jan 2013
Just Perfect Drugstore
Antipolo City
Sales Clerk
Oct 2011-May-2012
CERTIFICATIONS AND QUALIFICATION
I have several industry certifications where I am competent to perform the following:
Bookkeeping NCIII (Passer: TESDA National Certificate Level III )
Journalizing, Posting, Trial Balance, Prepare financial Statements Closing Entries, Post Closing Trial Balance
Technical Support Essentials (Product Support and Basic Call Handling)
• Competent to learn and support technical products such as software, PC Hardware, DSL or broadband internet and Wireless connections
• Basic understanding of Customer Service
• Basic understanding of Call Handling
• Physical Setup, Installation & Configuration on DSL Technology & Wireless (Wi-fi) connections
• Basic troubleshooting on common issues on DSL Technology and Wireless
AWARDS AND AFFILIATIONS
Teksquad Alumni Member
Athlon Class of 2016
Teksquad Institute Alumni
INDUSTRY TRAINING
Business Support Essentials Training (5 months)
“Transformational Leadership: Lead and Manage Yourself and Others”
Teksquad Institute of Information Technology
November 2014 to March 2015
Competency assessment covered:
Basics of 7 Quality Tools
Personality Development
Personal Mastery through Emotional Intelligence at workplace
Teams Roles, Performance & Leadership Basics
PERSONAL INFO
B-day : October 31 1993
Height : 5’
Civil Status : Single
REFERENCES
I hereby certify that all information herein are true and correct with all of my knowledge.
Laarnie M. Reyes
Your complete name over signature
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