Technical Support Engineer

Profile: Highly motivated professional with solid background. Strong problem solving and analytical skills. Extensive knowledge of various systems. Energetic self-starter with good communication and organizational abilities that can hit the ground running.

Education:

12/2010 – 08/2011 John Bryce

MCITP training – Network Administrator. Server and server roles maintenance with CCNA course extension.

MCITP training – Help-desk technician – network and personal computers maintenance.

Professional Training:

VMware: VMware Certified Associate – Data Center Virtualization (pursuing certification)

Cisco: Cisco Certified Network Associate (CCNA) (pursuing certification)

Experience:

11/2015 – Present Robert Half Technology

Infrastructure Engineer

Projects – Migration of Microsoft Exchange 2007 to the cloud, Phone system migration, upgrading the organizational core and distribution switches.

Server – deployment of both physical and virtual servers, troubleshooting and performing preventive maintenance.

Virtualization – working with VMware infrastructure including standalone ESXi hosts and with vCenter with HA cluster.

Firewall – Working with FortiGate security appliance, managing rules and monitoring performance and event logs.

Infrastructure enhancements – improving the security in the environment, by improving the folder structure and the security permissions, mapping, diagramming and documenting the system and network infrastructure.

Troubleshooting – Hardware equipment, network and server issues,

Assisting Help Desk with complex tickets

Creating and improving documentations and procedures.

02/2015 – 10/2015 SAGE Computer Associates Inc.

Systems Engineer II

Projects – working on a wide variety projects, system and network related, independently and as a part of a team.

Research and evaluation – researching and getting familiarized with new products and services.

Technical Support – Providing an overall support to the company’s clients

Virtualization – working with VMware VM hosts, installing, configuring and maintaining the host and its virtual machines.

Server – overall installation of a server assembling, installing, and administrating the server and its roles.

Firewall – Installing, configuring and supporting SonicWALL devices.

Backup – installing, configuring and managing Datto devices and StorageCraft software.

07/2011 – 07/2014 Neo Quest LTD

Systems Engineer / IT Expert

Served as a technical lead for Server / Network related projects.

Server administration, configuration, documentation & monitoring.

Hyper-V and VMware ESXi virtual servers configuration and administration.

Microsoft Exchange and Active Directory – administration and troubleshooting.

Network Security and monitoring.

Symantec Backup Exec – Creating and troubleshooting backup jobs, organizing and adjusting backup sets.

Firewall (Fortinet) – Optimizing firewall rules, auditing security logs, and monitoring the internal and the external network.

Prepare technical deployment plans and utilization reports; work with other technical staff to coordinate implementation activities; and recommend new technology.

12/2009 – 08/2010 MVS Computers

Network Administrator / Systems Administrator

Conducted network upgrades.

Perform system patch deployments and hardware maintenance.

Creating and troubleshooting computer systems for clients.

Install MAC and PC hardware and software.

Perform system performance analysis and reports.

12/2008 – 11/2009 FotoSHOP

Help-Desk

Technical support.

Install MAC and PC hardware and software.

Perform system performance analysis and reports.

Languages: Fluent in Russian and Hebrew.

Hobbies: Graphic design, web design, electronics, computer h/w and s/w, music and sports.

References: Provided Upon Request

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