Administrative Assistant Customer Service
Resume:
Christina Alspaugh
Looking for opportunities of knowledge expansion and growing professionally
Mesa, AZ 85207
*******@*****.***
Systems
Microsoft Word, Excel, Access, Powerpoint, Outlook, Lotus Notes, and various other internal business systems
Experience
February 2016 - Present
Estenson Logistics, Mesa AZ Billing Administrator
●Review and approval payroll weekly
●Create weekly invoices weekly through Excel customized to each locations specifications and verify approvals
●Communicate daily with various customer sites for weekly cost information and payroll.
●Track customer work sites daily to maintain even workflow
May 2013 - February 2016
Ditech Financial, Tempe AZ Administrative Assistant Default Services
●Run daily reports, review and delegate work flow
●Answer phones and emails daily regarding question, concerns, and escalated issues.
●Train team members, create or update work processes.
●Assist management with daily tasks
●Review and track daily team stats
●Manage follow up procedures and field questions within the various departments
October 2006 - May 2013
Wells Fargo Auto, Tempe AZ Customer Service, Reconciling and Returns
●Reconcile ledgers, create debit and credits
●Locate missing payments, apply or remove funds from customer accounts as needed.
●Answer incoming calls and address customer concerns and questions.
●Run daily and weekly reports delegate workflow within the team.
Education
Rio Salado, Tempe AZ
2003-2004
Basic courses and child development
Valley Christian Academy, Burton MI Degree
September 1994 - May 1997
High school curriculum and work study
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