Customer Service Support

Jamaika Ross

Customer Support Professional

Contact Information

Email: *************@*****.***

Phone: 214-***-****

Qualifications

Seven year of experiencing providing customer support in call center environment.

Microsoft Office suite, including: Word, Excel, Access and PowerPoint.

Ability to build productive relationship, resolve complex issues and win customers loyalty

Dedicated to maintain customer satisfaction

Experience

The PISA Group, Dallas, TX

Sales and Marketing, Team Lead

2013-Current

Provide supervision over call traffic (inbound/outbound) while assisting PISA Representatives with any client related questions or issues. Ensuring the reps’ adherence to schedules, policies and procedures. Assists managers with new procedures and ideas for improvement and action plans along with preforming other duties that are assigned.

K & K Refrigeration, McKinney, TX

Billing Clerk

2011 – 2013

Process invoices, credit memos and debit memos for all accounts, generate audits for specific client accounts, process cash receipts and handle credit balances. Prepared and maintain various reports, responding to questions regarding billing problems while meeting deadlines consistently for self and contractors.

Bank of America, Dallas, TX

Escrow Assistant

2010-2011

Provided support to Commercial Escrow department by assisting with customer service and administrative duties related to escrow closings. Prepared documents for closing and handles the complete disbursement and follow up for all escrow transactions. While communicating requirements and other information to clients including title exceptions.

Bank of America, Dallas, TX

Home Retention

2009 – 2010

Assisted customers with detailed modification concerns and providing the customer with a clear understanding of the current status of their account (i.e. foreclosure, bankruptcy, discharged bankruptcy, etc.) and/or next steps for other workout options. Provided excellent customer service and demonstrating collection effectiveness, while managing a portfolio of 100-150 loans.

Education

McKinney North High School Graduate 2007

East Field College Present

References available upon request

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