Customer Service Representative

DONNA WOLOWNIK

*** * ***** ***** ****, Scott, LA 70583 C: 337-***-**** ***************@*****.*** PROFESSIONAL SUMMARY

Seeking a challenging position in an environment where skills, experience and training will prove to be beneficial to the company. SKILL HIGHLIGHTS

I work well independently or as a team player, adapt quickly to changing environments and have proven to be extremely reliable and responsible. HIGHLIGHTS OF QUALIFIATIONS

WORK EXPERIENCE

07/2015 to 02/2016

07/2014 to 07/2015

Strong organizational skills Telephone Skills

Active listening skills Computer proficiency

Skilled multi-tasker Data entry

Courteous demeanor Email

Energetic work attitude Copy & Bindery

Dispatcher Scanning

Dispatcher

Apex Freight Services-Lafayette, LA

Responsible for receiving and transmitting information, tracking trucks, drivers, equipment, loads and recording other important information. Knowing who to call for certain loads and making sure they were delivered out at the time and place the customer requested. Customer Service Print and Copy Dept.

Office Depot- Lafayette, LA

Responsibilities include helping customer with there printing and copying needs. Large format printing and bindery.

04/2008 to 07/2014

Production Specialist

Sir Speedy - Lafayette, LA

• Responsibilities include customer service, copying and scanning documents, and bindery.

Goodway Print & Copy - Sherman Oaks, CA

Job responsibilities included taking orders, making deposits and conducting collections, creating invoices, organizing monthly newsletter and using various office equipment, including computers, fax machines and copiers.

Worked closely with employees to make sure the shop ran smoothly and ensured that orders were completed by the date and time promised.

EDUCATION AND TRAINING 1972 High School Diploma: General Business North Hollywood High School - Los Angeles, CA

09/2006 to 08/2007

Customer Service Representative

Cingular/AT&T Wireless - Lafayette, LA

• Job responsibilities included taking calls from customers and resolving any problems they may have had with their cell phone service.

• This was a fast paced environment, and it was important to balance productivity with accuracy.

08/2005 to 06/2006

Customer Service Representative

Aetna Dental - Thousand Oaks, CA

• Job responsibilities included providing superior customer service to clients regarding new and existing claims.

• Frequently met very tight deadlines and communicated with a wide range of customers, clients, claimants and co- workers. 03/2003 to 06/2005

Customer Service Representative/Automotive Depar

Wal-Mart Tomball - Simi Valley, TX

• Job responsibilities included cashier, sales, customer service, billing invoices and assisting with tire and auto parts.

09/1979 to 02/2003

Manager

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