Manager Customer Service
Resume:
Sylvester Terry, Jr. M.A.
*********.*****@*****.***
Key Skill
Sales/Business Development Customer Service
Advanced Word, Excel, Access
Leadership/Staff Management
Employee Relations
Payroll/Credit Analysis
Financial Services Interviewing /Selection
Team player, great communication skills Strong Multi tasker Work Experience
Alliance Credit Union August 2014 March 2016
Branch Manager (Downsized)
Managing day to day operations of a branch in Jennings, Mo. duties include staffing, hiring, employee development, profitability and growth of branch, consumer lending and handling member requests. Also responsible for business development, merchant processing, remote deposit capture and developing SEG relationships
G2 Secure Staff D ecember 2013 August 2014
Operations Manager
Manage the day to day operations with primary responsibility over scheduling /staffing, managing daily budgeted hours and limiting overtime of the operation
Train/retrain all 30 45 personnel in Airline procedures, safety procedures, and company policies.
Maintain good employee relations. Handle employee problems in an efficient and effective manner.
Client Relations Effectively communicate with Senior Airline Management and project a positive image in responding to inquiries from airlines, staff, and the public.
Adhere to company policies and procedures and participate in achievement of company objectives. U.S. Bank J une 2012 December 2013
Relationship Manager
Manages relationships with Banking, Corporate Banking, or Community Banking customers.
Grows revenue as directed by senior management by successfully prospecting for new business and retaining and expanding existing customer relationships.
Approves loans within assigned limits, manages loan and portfolio credit quality, sources prospects and develops new customer relationships.
Provides financial advice to customers for modifications of mortgages Technical Skills
Word, Excel, Power Point, & Access
Education
Webster University
M.A. in Business Management 2003
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