Customer Service Manager

Cristiano Cannata

*********@*****.**

OBJECTIVE

To secure a position as restaurant manager of an upscale dining facility, which will allow me the opportunity to utilize the skills I have gained through my extensive multi-cultural experience in the food service industry including experience with foreign and domestic cuisine and clientele

WORK EXPERIENCE

Acqua Restaurant Vientiane Lao PDR

Restaurant Manager02/13 to present

Preopening preparation of training Manuals Staff Schedule, Wine List Menu,

Collaborate with the Chef for organize restaurant ‘s equipment lists

Work on planning front of the house organization

Planned menus, estimated food and beverage costs, and purchased inventory

Accounted for budgeting, cost control, payroll, general accounting and full profit and loss

Cooperating for promotion with 2 Michelin star guest chef and 1 Michelin star guest chef

Italian cuisine, fine dining concept, supervised a staff of up to 25 employees, with average covers of 100 costumers for lunch and 60 for dinner

CIPRIANI ISTANBUL,Istanbul Turkey

Restaurant Manager01/11-01/13

Recruited, hired, supervised, scheduled and motivated a staff of up to 30 employees

Trained service staff to enhance customer service and increase profits through suggestive selling

Planned menus, estimated food and beverage costs, and purchased inventory

Handled office duty on daily bases

Italian cuisine, fine dining concept, with average covers of 150 costumers daily

UVA New York, New York

Restaurant Manager 01/08 -10/10

Recruited, hired, supervised, scheduled staff of up to 8 employees

Planned menus, estimated food and beverage costs, and purchased inventory

Handled office duty on daily bases

Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business in a very busy and casual Italian dining cuisine concept with average covers of 200 costumers

PAPER MOON RESTAURANT AND CAFE, Ankara, Turkey

Restaurant Manager 09/06 – 10/07

General Manager 09/06 – 10/07

*Hand picked by the owner of the corporation to head the planning, opening and running of the Ankara branch

Successfully opened and managed an upscale, high volume (340 seats total) Italian restaurant and cafe working with multi-cultural employees and clients

Recruited, hired, supervised, scheduled and motivated a staff of up to 35 employees

Trained service staff to enhance customer service and increase profits through suggestive selling

Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business

Planned menus, estimated food and beverage costs, and purchased inventory

Accounted for budgeting, cost control, payroll, general accounting and full profit and loss

Created new business through participating in community events

PAPER MOON RESTAURANT, New York, New York

Assistant Manager 11/05 – 09/06

Recruited, hired, supervised, scheduled and motivated a staff of up to 15 employees

Trained service staff to enhance customer service and increase profits through suggestive selling

Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business

Planned menus, estimated food and beverage costs, and purchased inventory

Bar Manager 10/03 – 11/05

Handled all drink requests and drink orders for clientele and wait staff

Created original drinks which were added to bar menu

Responsible for bar inventory and accounting

*Promoted to Assistant Manager, based on bar management, sales and notable rapport with staff and clientele

CARMAYA RESTAURANT, Brooklyn, New York

Bar Manager 09/02 – 10/03

LOCHNESS CLUB, Florence, Italy

Assistant Manager 09/00 – 08/02

THE BUMP WINE BAR, Florence, Italy

Bar Manager 01/98 – 09/00

MEDIA EXPOSURE

SPIRITS OF COCKTAIL, New York, New York

Contributor 2005

NYCTV, New York, New York

Co-Host and Chef 11/05

HURRIYET NEWSPAPER, Ankara, Turkey

MORE MAGAZINE, Turkey

EDUCATION

ISTITUTO TECNICO INDUSTRIALE, LEONARDO DA VINCI, Florence, Italy

Diplomato Presso 1988

COMPUTER SKILLS

Microsoft Word, Mycros, Internet, Social Media

LANGUAGE SKILLS

Italian – Native

English – Fluent

Spanish – Fluent

Turkish – Basic

INTERESTS

Soccer, cooking, reading, gardening

Bio Data

Birth Date -26/11/1969

Place of Birth - Florence

Citizenship - Italian

Status - Single

Contact this candidate