Customer Service Manager

**** ******** **** ****, *******, TN ****** Ph. 901-***-**** *********@*****.***

Lee Dotson

Objective

Results-focused management professional offering 5 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Core Qualifications

Performance Management/ OSHA & 7’s Safety

Motivational Support

Decision Making

Technical Expertise

Teamwork

Planning and Organizing

Oct 2015-Feb 2016 XPO Logistics Memphis, TN

Operation Supervisor

●Supervise everyday working of department and operating process and increase efficiency of workers for various growth oriented programs.

●Provide training to 75+ employees and administer all performance department through efficient coaching and monitoring.

●Develop plans and supervise various departmental meeting and participate in various growth based activities.

●Prepare project updates within required timeframe and delegate individual tasks to all employee.

●Operated a day to day using Outlook, WMS, and Microsoft excel in a 7s facility.

Jan 2015- Aug 2015 Simos Staffing Memphis, TN

Supervisor/ Shipping & Picking

●Manage production in the pick/pack, inventory and shipping area.

●Manage employee pool of 100+ by training, retaining or terminating of same, evaluate performance and counsel employees to improve performance.

●Develop and maintain relationship with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy.

●Maintain weekly temporary payroll using Kronos and employee personal files to facilitate effective personnel management.

●Coordinate with supervisors and management to plan activities for higher productivity on production site..

● Kept track of production in a 7’s facility using WMS, Outlook, and Excel.

Nov2012-Dec 2014 Randstad Staffing Memphis, TN

On -Site Manager

●Manage employee pool of 100+ by hiring, retaining or terminating of same, evaluate performance and counsel employees to improve performance.

●Develop and maintain relationship with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy.

●Develop ways to retain all employees through motivation and encouragement.

●Maintain weekly temporary payroll and employee personal files to facilitate effective personnel management.

Mar 2010-Oct 2012 Prime Automotive Warehouse Inc. Olive Branch, MS

Shipping/ Receiving Supervisor

Trained and managed 50+ people, and oversaw production of high-volume establishment.

Manages the loading and unloading of daily route trucks, inventory integrity, and supervises warehouse personnel.

Responding to open issues with Sales and Customer Service to avoid shipping delay

Daily replenishments as required to ensure improved order performance

Working with and monitoring the direct ship load locations to see that orders are delivered timely.

Drive workflow in the DC, including receiving, put away, picking, shipping, and administrative activities to ensure objectives are met in an efficient manner.

Feb 2009-Nov 2009 FedEx Smart Post Southaven, MS

Warehouse Lead\ Shipping

Lead a team of 15+ warehouse personnel in a fast-paced environment, taking lead responsibility in receiving, scanning, and distribution of products.

Follow instructions of supervisors and assists other team members in the performing center.

Lead person who regularly assigns, reviews, and checks work of other associates as well as providing instructions about procedures and help in resolving problems.

Conducts or provides input for personnel actions including performance planning.

Nov 2005-Feb 2009 Omni Source Memphis, TN

General Warehouse

Responsible for accurate receiving and shipping of product to meet company standards of sanitation, safety, security, and productivity.

Work individually or within small groups to achieve facility goals.

Follow proper safety practices and procedures established by company and OSHA.

Nov 2003-Jan 2005 Greg’s Men Clothing Memphis, TN

Assistant Manager

Assist in recruiting, hiring, and developing top talent sales-oriented team, filling and managing 10+ associate positions.

Creates and maintains a strong customer focused culture by driving sales and business through developing the skill level of the Store’s Sales Associates.

Ensures compliance in all areas of store operations including; Customer Service, Loss Prevention and Safety, and Human Resources.

Education

2000

Whitehaven High School

Memphis, TN

High School Diploma

2000-2002

UT Martin

Martin, TN

Studied Bachelors of Business Arts

References

References are available on request.

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